Support Board
Date/Time: Wed, 12 Feb 2025 17:11:24 +0000
I cannot see data on 1 minute of FDAX
View Count: 624
| [2020-10-30 06:29:35] |
| User483210 - Posts: 3 |
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WHen I put DAX futures, I can see weekly and monthly but not 1 min chart. How can I see that? |
| [2020-10-30 14:25:02] |
| John - SC Support - Posts: 37899 |
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What is the exact symbol that you are using for that chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 15:07:42] |
| User483210 - Posts: 3 |
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For example MESZ0-CME It's completely black |
 Captura.PNG / V - Attached On 2020-10-30 15:07:38 UTC - Size: 14.15 KB - 209 views |
| [2020-10-30 15:41:38] |
| User90125 - Posts: 715 |
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Clearly that's not the DAX futures, is it?
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| [2020-10-30 17:23:40] |
| John - SC Support - Posts: 37899 |
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User483210 - What data service are you using? That symbol is for Rithmic. We are no longer giving technical support for Rithmic issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 19:19:49] |
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Your account is associated with the broker AMP and has some restrictions. Our recommendation is to have a direct account and use the Sierra Chart Historical Data Service for now for the EUREX data: Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account ---- Sierra Chart Historical Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-30 19:20:18
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