Support Board
Date/Time: Wed, 12 Feb 2025 16:44:59 +0000
lost intradaychart data
View Count: 692
| [2020-10-27 15:46:24] |
| User960573 - Posts: 15 |
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Hello! I lost my intraday chart data! what happened? The figure below
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 no data.png / V - Attached On 2020-10-27 15:45:07 UTC - Size: 106.96 KB - 194 views |
| [2020-10-27 16:34:07] |
| John - SC Support - Posts: 37899 |
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Refer to the following information: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying Downloading of Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-28 16:36:20] |
| User960573 - Posts: 15 |
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I only experience this problem with 10 year notes, the other instruments on the same chart work fine!!!
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| [2020-10-29 04:51:58] |
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Is the missing data problem now resolved for you? We are not noticing any CQG missing data on our server for this symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-29 14:36:30] |
| User960573 - Posts: 15 |
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I opened the chart today, but there are no changes. Data is still being loaded from October 27. No data from September. What should I do?
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| qwestion to sch 2.jpg / V - Attached On 2020-10-29 14:36:14 UTC - Size: 466.5 KB - 195 views |
| [2020-10-29 14:54:54] |
| John - SC Support - Posts: 37899 |
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To begin with, your settings only have 15 days being loaded. Since today is October 29, 2020, your chart should only go back to October 14, 2020. If you scroll the chart all the way to the left, then what is the date of the first bar? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-29 16:28:27] |
| User960573 - Posts: 15 |
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my data is not loaded from 09.09 to 27.10
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| [2020-10-29 16:29:55] |
| User960573 - Posts: 15 |
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on the picture
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| qwestion to sch 3.jpg / V - Attached On 2020-10-29 16:29:06 UTC - Size: 243.47 KB - 192 views |
| [2020-10-29 17:07:51] |
| John - SC Support - Posts: 37899 |
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Have you performed the steps as outlined in this link? Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying Downloading of Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-29 17:58:20] |
| User960573 - Posts: 15 |
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yes does not work only 10 YR US TREASURY NOTE!
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| [2020-10-29 19:17:08] |
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Since this is a Continuous Futures Contract chart, follow the instructions here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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