Support Board
Date/Time: Sun, 23 Feb 2025 18:35:58 +0000
Trading Locked
View Count: 1160
| [2020-10-26 15:17:29] |
| Mattc55 - Posts: 97 |
|
Hello, i'm locked out from trading ... Trading lock is no longer enabled. New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 5154. Service Order ID: (none). Symbol: MESZ20_FUT_CME. Account: 7PV0174 | 2020-10-26 09:16:20.248 * in the same workspace, my 7PV0356 account is not locked... but the 174 account is.... |
| [2020-10-26 16:45:24] |
| John - SC Support - Posts: 38116 |
|
It sounds like the Global Profit/Loss has kicked in and locked that particular trading account. Go to Trade >> Global Profit/Loss and check the Status area on the middle-right and see what it states in there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-26 16:47:47] |
| Mattc55 - Posts: 97 |
|
ya, sorry, I did not realize it was on... thanks.
|
| [2021-02-12 14:34:09] |
| User176612 - Posts: 4 |
|
Hello, I'm locked out from trading also. Trading Locked is enabled, has a checkmark beside it. The Global Profit/Loss Management functionality is not that case as no checkmark anywhere at this menu. I can't place any real order. Thank you. |
| [2021-02-12 15:07:48] |
| User176612 - Posts: 4 |
|
I'm sorry my typo. Trading Locked is NOT enabled, has no checkmark beside it. The problem is that I have no option to choose my real account for trading. Only option I have is either "SIM account" or "Trading Locked" option. No real account option despite I have it of course. Thanks. |
| [2021-02-12 16:32:29] |
| John - SC Support - Posts: 38116 |
|
You need to have your Service set to your Trading Service in order to be able to make live trades. It looks like you have not done this. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 17:01:46] |
| User176612 - Posts: 4 |
|
Hi, thanks for the feedback. I tried to set the service I have which is "Denali Exchange Data Feed" but no such kind of service available in the Service option menu. Can you please help? Thank you. |
| [2021-02-15 18:03:15] |
| John - SC Support - Posts: 38116 |
|
"Denali Exchange Data Feed" is just the data feed. It is not your trading provider. We see that you indicated you are using Interactive Brokers for your trading provider. If this is correct, then follow the Setup Instructions found here to connect to your Interactive Brokers account: Interactive Brokers Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-16 18:43:03] |
| User176612 - Posts: 4 |
|
Hi, yes, my trading provider is Interactive Brokers. I have the real account at IB. I have made all the Interactive Broker setup in IB as well as in Sierrachart but no live trading possible at Sierrachart. There is still only Trade Simulation mode and Trading Locked option. Can you please help where the problem is? Thank you. |
| [2021-02-16 18:45:49] |
| John - SC Support - Posts: 38116 |
|
Make sure Trade Simulation is not enabled. Refer to the information here: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: