Support Board
Date/Time: Wed, 12 Feb 2025 15:24:50 +0000
Status bar is GREEN. But no data is downloading [black screen].
View Count: 466
| [2020-10-23 19:46:53] |
| User256753 - Posts: 4 |
|
I had to disconnect the data feed, then reconnect and it worked. BUT when i closed it all down and reopened Sierra again...it didn't dload the charts. So I disconnected the data feed and reconnected, and then it worked. I don't want to have to keep doing that, though; it should just dload the chart. |
| [2020-10-23 20:12:55] |
| John - SC Support - Posts: 37891 |
|
Next time this occurs, before you disconnect, post your message log by following these instructions: 1. If the Sierra Chart Message Log is not already open, then select "Window >> Message Log" on the menu to open it. If you still do not see the log after selecting this command, then select "Window >> Reset Windows". The Message Log will be displayed in this case. If not, then select "Window >> Message Log" again. 2. Press the "Copy Log" button or use "Edit >> Copy Entire Log" on the menu on the Message Log window. This will automatically copy the Message Log to the system clipboard. Do not use the "Send for Analysis". Otherwise, the log will not be seen. 3. Move your Pointer to the message area in the Support Board. 4. Right-click your Pointer. Select "Paste" on the menu to paste it into the message area. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: