Support Board
Date/Time: Mon, 25 Nov 2024 14:44:03 +0000
Disconnection at various times
View Count: 1147
| [2014-02-11 16:01:28] |
| RadioDC - Posts: 29 |
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I have version 1090 of the chart software. 3 times within 90 minutes I received the error message I pasted below. The first 2 times the chart feed reconnected within several seconds, however the 3rd time it just continuously tried to reconnect with no success. Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-11 10:52:09 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-11 10:52:10 The network socket is connected. | 2014-02-11 10:52:10 The socket starting SSL connection. | 2014-02-11 10:52:10 Timed out connecting to SSL Socket | 2014-02-11 10:52:30 The SSL socket connection failed. | 2014-02-11 10:52:30 OEC FIX Trading session: Socket connection was closed without any logout messages sent or received. | 2014-02-11 10:52:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-11 10:52:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-11 10:52:30 Disconnected from Open E Cry. | 2014-02-11 10:52:30 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-11 10:52:30 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-11 10:52:32 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-11 10:52:32 The network socket is connected. | 2014-02-11 10:52:32 The socket starting SSL connection. | 2014-02-11 10:52:32 |
| [2014-02-11 16:17:00] |
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Go to Window >> Show/Hide Message Log to open the Message Log if it is not already open. Press the Send For Analysis button. We will let OEC know about the problem and forward them the relevant information from the log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-11 16:17:19
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| [2014-02-11 17:31:40] |
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When you send the Message Log using Send for Analysis, let us know when that is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-11 17:32:24] |
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Also, at the present time are you still having trouble connecting?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-11 18:16:14] |
| RadioDC - Posts: 29 |
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Since my last post I have not had any disconnect issues. When/if I do I will send the Error Log for analysis.
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