Support Board
Date/Time: Wed, 12 Feb 2025 12:54:45 +0000
help
View Count: 463
| [2020-10-16 14:06:17] |
| User186839 - Posts: 6 |
|
Hey , When I want to open my chartbook I get an error message. Even when I'm going to the backup folder there are no files there. Attaching the chartbook file to you may be able to figure out what the problem is. I'll be glad to receive your help . Thanks |
 yi.Cht - Attached On 2020-10-16 14:04:51 UTC - Size: 97.37 KB - 251 views |
| [2020-10-16 14:56:20] |
| John - SC Support - Posts: 37891 |
|
That chartbook doesn't have anything useful in it, unfortunately. If you can find a backup, you will need to use it, or you will need to create a new Chartbook. We are very confused about why you do not have any Backups. Make sure you are looking in the correct directory, it will be under the main Sierra Chart installation folder and is called Backups. Another possibility is that your drive is full. Check to make sure that you have some drive space left. Let us know what you find. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-18 11:12:39] |
| |
|
Refer to the documentation here for backup Chartbooks: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: