Support Board
Date/Time: Wed, 12 Feb 2025 13:04:05 +0000
order not cancelling out
View Count: 511
| [2020-10-15 15:54:12] |
| User318521 - Posts: 47 |
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Hello, I seem to have an internal order which shows as status open that I am unable to flatten or cancel. I would like to have this removed so that I no longer see it on the DOM. Can you please advise where to reach out to have this request processed. Thanks TradeActivity files query time: 0.182725 seconds. Entries: 0. Current queries: 2 | 2020-10-15 09:21:07.039 TradeActivity files query time: 0.000255 seconds. Entries: 0. Current queries: 1 | 2020-10-15 09:21:07.039 SC Futures Order Routing/Data | Requesting trade accounts from server. | 2020-10-15 09:21:13.200 SC Futures Order Routing/Data | Performing query for order fills start date-time for account AC117612. | 2020-10-15 09:21:13.274 SC Futures Order Routing/Data | Performing query for historical account balances for account AC117612. | 2020-10-15 09:21:13.274 SC Futures Order Routing/Data | Received 1 accounts from service. | 2020-10-15 09:21:13.274 TradeActivity files query time: 0.002120 seconds. Entries: 0. Current queries: 2 | 2020-10-15 09:21:13.276 SC Futures Order Routing/Data | Requesting historical order fills for account AC117612. Start Date-Time UTC: 2020-10-15 13:15:25 | 2020-10-15 09:21:13.276 SC Futures Order Routing/Data | Received 0 order fills for account: AC117612. Inserting the ones that do not exist. | 2020-10-15 09:21:13.357 TradeActivity files query time: 0.247760 seconds. Entries: 0. Current queries: 1 | 2020-10-15 09:21:13.524 SC Futures Order Routing/Data | Requesting historical account balances for account AC117612. Start date-time UTC: 2019-04-06 13:21:14 | 2020-10-15 09:21:13.524 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: AC117612. Inserting the ones that do not exist. | 2020-10-15 09:21:13.669 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2020-10-15 09:21:18.196 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-10-15 09:21:18.534 TradeActivity files query time: 0.042704 seconds. Entries: 68. Current queries: 1 | 2020-10-15 09:21:32.879 TradeActivity files query time: 0.194953 seconds. Entries: 68. Current queries: 1 | 2020-10-15 09:21:33.606 TradeActivity files query time: 0.081106 seconds. Entries: 68. Current queries: 1 | 2020-10-15 09:21:33.754 TradeActivity files query time: 0.057677 seconds. Entries: 68. Current queries: 1 | 2020-10-15 09:21:36.865 TradeActivity files query time: 0.019009 seconds. Entries: 68. Current queries: 1 | 2020-10-15 09:21:44.908 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2020-10-15 09:21:55.193 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-10-15 09:21:55.268 SC Futures Order Routing/Data | Requesting trade accounts from server. | 2020-10-15 10:56:03.233 SC Futures Order Routing/Data | Performing query for order fills start date-time for account AC117612. | 2020-10-15 10:56:03.392 SC Futures Order Routing/Data | Performing query for historical account balances for account AC117612. | 2020-10-15 10:56:03.392 SC Futures Order Routing/Data | Received 1 accounts from service. | 2020-10-15 10:56:03.392 TradeActivity files query time: 0.003460 seconds. Entries: 0. Current queries: 2 | 2020-10-15 10:56:03.396 SC Futures Order Routing/Data | Requesting historical order fills for account AC117612. Start Date-Time UTC: 2020-10-15 14:22:19 | 2020-10-15 10:56:03.396 SC Futures Order Routing/Data | Received 0 order fills for account: AC117612. Inserting the ones that do not exist. | 2020-10-15 10:56:03.642 TradeActivity files query time: 0.676657 seconds. Entries: 0. Current queries: 1 | 2020-10-15 10:56:04.072 SC Futures Order Routing/Data | Requesting historical account balances for account AC117612. Start date-time UTC: 2019-04-06 14:56:04 | 2020-10-15 10:56:04.072 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: AC117612. Inserting the ones that do not exist. | 2020-10-15 10:56:04.272 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2020-10-15 10:56:08.263 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-10-15 10:56:08.389 |
| [2020-10-15 19:42:28] |
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What is Global Settings >> Data/Trade Service Settings >> Service Setting >> Primary Server set to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 23:09:59] |
| User318521 - Posts: 47 |
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server 1
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| [2020-10-16 02:13:27] |
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Do you still see this order? We do not see any working orders for your account on that server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-16 02:13:34
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| [2020-10-16 12:55:11] |
| User318521 - Posts: 47 |
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its in my trade activity log.
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Private File |
| [2020-10-16 20:29:27] |
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Refer to the documentation here regarding this: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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