Support Board
Date/Time: Wed, 12 Feb 2025 12:01:39 +0000
Subscription payment
View Count: 636
| [2020-10-14 19:39:06] |
| User798135 - Posts: 11 |
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Hi, Id like to pay my Sierra subscription & CQG market data thru credit card. How do i set it up? Thanks, |
| [2020-10-14 21:35:26] |
| User798135 - Posts: 11 |
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Hi, May I know why everytime I pull up Trading DOM is sierra, it only shows 1 price item that has bid or ask volume. Im not sure if this was setup properly. I have CQG market data subscription too. Please help. thanks. |
| [2020-10-14 22:00:20] |
| John - SC Support - Posts: 37891 |
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To add funds to your Sierra Chart account select Help >> Add Usage Credit. Or you can go to this page and login with your Account Name and Password: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit ------------------ With regards to the Market Depth in the Trading DOM, refer to the information here: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 21:57:10] |
| User798135 - Posts: 11 |
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Hi, > > Im totally confused. How much exactly do I owe you? Its showing > different amount from what i was quoted at AMP futures. Does it also include > the CQG data? Can i get a breakdown of costs? Is there a simpler way > to do this. Id like to just automatically pay it off every month thru > my credit card. > > Pls help. thanks. > > Ramonito |
| [2020-10-16 09:38:58] |
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Your Sierra Chart account is paid for through your broker AMP. Do you want to change that and pay directly?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-17 02:43:54] |
| User798135 - Posts: 11 |
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Yes please but would it be possible to get the costs breakdown? Thank you. |
| [2020-10-19 13:36:59] |
| John - SC Support - Posts: 37891 |
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For Sierra Chart, you would only have the one fee, the cost for using the software itself. This would be the following: - Sierra Chart Package 5: $36.00 USD per month Everything else would still be billed through AMP, as they are the supplier of the CQG data and trading connectivity. If you are interested in using the Sierra Chart Order Routing Service with Data rather than CQG with AMP, let us know and we will give you the breakdown for those fees. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-19 15:11:03] |
| User798135 - Posts: 11 |
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thank you John. I thought it was $25.00 per month on Package 5 since I have an account with AMP. Care to clarify. Thanks.
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| [2020-10-19 16:01:58] |
| John - SC Support - Posts: 37891 |
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The cost for Package 5 if you were to get it directly from us is $36.00 USD per month. You can also get a discount if you purchase multiple months up-front. Refer to the information here: Description of Service Packages and Pricing: Multiple Month Purchase Discount AMP does charge less, which is their choice, but then you are restricted to only being able to connect to the services they support. Refer to the information here: Direct Sierra Chart Account For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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