Support Board
Date/Time: Wed, 12 Feb 2025 12:53:06 +0000
Data/Trade Service Settings - Not enabled on package
View Count: 592
| [2020-10-14 14:34:37] |
| User888583 - Posts: 20 |
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Hi there, I tried to connect to the DTC server using sierra chart (DTC Service), but I keep getting message that it's not available for my package. I have valid/active sierra account pkg5 (via AMP/CQG) and same time I am working on custom DTC protocol server implementation. I was able to connect DTC server using DTC Sub instance, but it seems I cannot test full DTC functionality, like pulling history data, exchanges, symbol definition etc... Thanks, Lukasz |
test.png| [2020-10-14 16:30:36] |
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You need a: Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-14 16:31:06
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| [2020-10-15 08:09:46] |
| User888583 - Posts: 20 |
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Ok thank you for explanation. It was unclear to me if affiliate version differs from regular one, but seems In this case I see value having direct sierra account to develop DTC Server. One last thing - is there a way to migrate my current affiliate account or its a requirement to use separate direct sierra account? thank you, Lukasz |
| [2020-10-15 08:24:13] |
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You can use the same account that you have currently. Tell your broker that you do not want to pay for it through them any longer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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