Support Board
Date/Time: Wed, 12 Feb 2025 09:47:51 +0000
Problem with live stream data from SC Futures Order routing/Data
View Count: 590
| [2020-10-13 15:24:09] |
| User162315 - Posts: 5 |
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SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-10-13 15:18:34.767 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-10-13 15:18:34.824 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-10-13 15:18:34.825 SC Futures Order Routing/Data | Connected to server. | 2020-10-13 15:18:34.940 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-10-13 15:18:34.940 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-10-13 15:18:34.940 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-10-13 15:18:35.288 SC Futures Order Routing/Data | Sending logon request message. | 2020-10-13 15:18:35.288 SC Futures Order Routing/Data | Received logon response. | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Trading is supported. | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | OCO Orders supported. | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Connected to server. | 2020-10-13 15:18:35.404 Triggering next historical data download in queue. | 2020-10-13 15:18:35.404 Triggering next historical data download in queue. | 2020-10-13 15:18:35.404 Triggering next historical data download in queue. | 2020-10-13 15:18:35.404 Triggering next historical data download in queue. | 2020-10-13 15:18:35.404 Updated verified funded futures trading account ending date to: 2020-11-12 15:18:35 | 2020-10-13 15:18:35.404 SC Futures Order Routing/Data | Starting real-time market data updates for: ESZ20-CME. ID: 1 | 2020-10-13 15:18:35.747 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ20-CME | 2020-10-13 15:18:35.747 SC Futures Order Routing/Data | Requesting security definition data for: ESZ20-CME. ID: 1 | 2020-10-13 15:18:35.747 No historical data client is currently set to download historical Intraday data for ESZ20-CME. | 2020-10-13 15:18:35.747 Real-time Intraday chart data file updates started for ESZ20-CME | 2020-10-13 15:18:35.747 Intraday chart data file opened for ESZ20-CME | 2020-10-13 15:18:35.747 SC Futures Order Routing/Data | Starting real-time market data updates for: RTYZ20-CME. ID: 2 | 2020-10-13 15:18:35.753 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: RTYZ20-CME | 2020-10-13 15:18:35.753 SC Futures Order Routing/Data | Requesting security definition data for: RTYZ20-CME. ID: 2 | 2020-10-13 15:18:35.753 No historical data client is currently set to download historical Intraday data for RTYZ20-CME. | 2020-10-13 15:18:35.753 Real-time Intraday chart data file updates started for RTYZ20-CME | 2020-10-13 15:18:35.753 Intraday chart data file opened for RTYZ20-CME | 2020-10-13 15:18:35.753 SC Futures Order Routing/Data | Starting real-time market data updates for: YMZ20-CBOT. ID: 3 | 2020-10-13 15:18:35.755 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: YMZ20-CBOT | 2020-10-13 15:18:35.755 SC Futures Order Routing/Data | Requesting security definition data for: YMZ20-CBOT. ID: 3 | 2020-10-13 15:18:35.755 No historical data client is currently set to download historical Intraday data for YMZ20-CBOT. | 2020-10-13 15:18:35.755 Real-time Intraday chart data file updates started for YMZ20-CBOT | 2020-10-13 15:18:35.755 Intraday chart data file opened for YMZ20-CBOT | 2020-10-13 15:18:35.755 SC Futures Order Routing/Data | Starting real-time market data updates for: NQZ20-CME. ID: 4 | 2020-10-13 15:18:35.756 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: NQZ20-CME | 2020-10-13 15:18:35.756 SC Futures Order Routing/Data | Requesting security definition data for: NQZ20-CME. ID: 4 | 2020-10-13 15:18:35.756 No historical data client is currently set to download historical Intraday data for NQZ20-CME. | 2020-10-13 15:18:35.756 Real-time Intraday chart data file updates started for NQZ20-CME | 2020-10-13 15:18:35.756 Intraday chart data file opened for NQZ20-CME | 2020-10-13 15:18:35.756 SC Futures Order Routing/Data | Received security definition for symbol ESZ20-CME | 2020-10-13 15:18:35.862 SC Futures Order Routing/Data | Received security definition for symbol RTYZ20-CME | 2020-10-13 15:18:35.901 SC Futures Order Routing/Data | Received security definition for symbol YMZ20-CBOT | 2020-10-13 15:18:35.963 SC Futures Order Routing/Data | Received security definition for symbol NQZ20-CME | 2020-10-13 15:18:35.963 |
| [2020-10-13 15:49:21] |
| User162315 - Posts: 5 |
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Hi! When I connect to SCData - All Service (Data) I get live streaming data, but when I switch to SC Futures Order Routing/Data (Trading) I dong get any live stream data. For clarification, I have no issues with logging in to my account. Regards |
| [2020-10-13 20:26:09] |
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You need to translate the symbols to match the service being used. Use this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-13 20:26:43
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| [2020-10-13 21:46:51] |
| User162315 - Posts: 5 |
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Hi! I tried it, but it has no effect. The message log says that: "Subscribing to streaming market data in the service client is not supported." And no historical data downloads. I post part of the message log below: Updated verified funded futures trading account ending date to: 2020-11-12 21:37:01 | 2020-10-13 21:37:00.683 SC Futures Order Routing/Data | Starting real-time market data updates for: RTYZ20-CME. ID: 1 | 2020-10-13 21:37:01.066 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: RTYZ20-CME | 2020-10-13 21:37:01.066 SC Futures Order Routing/Data | Requesting security definition data for: RTYZ20-CME. ID: 1 | 2020-10-13 21:37:01.066 No historical data client is currently set to download historical Intraday data for RTYZ20-CME. | 2020-10-13 21:37:01.066 Real-time Intraday chart data file updates started for RTYZ20-CME | 2020-10-13 21:37:01.066 Intraday chart data file opened for RTYZ20-CME | 2020-10-13 21:37:01.066 SC Futures Order Routing/Data | Starting real-time market data updates for: ESZ20-CME. ID: 2 | 2020-10-13 21:37:01.074 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ20-CME | 2020-10-13 21:37:01.074 SC Futures Order Routing/Data | Requesting security definition data for: ESZ20-CME. ID: 2 | 2020-10-13 21:37:01.074 No historical data client is currently set to download historical Intraday data for ESZ20-CME. | 2020-10-13 21:37:01.074 Real-time Intraday chart data file updates started for ESZ20-CME | 2020-10-13 21:37:01.074 Intraday chart data file opened for ESZ20-CME | 2020-10-13 21:37:01.074 SC Futures Order Routing/Data | Starting real-time market data updates for: NQZ20-CME. ID: 3 | 2020-10-13 21:37:01.077 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: NQZ20-CME | 2020-10-13 21:37:01.077 SC Futures Order Routing/Data | Requesting security definition data for: NQZ20-CME. ID: 3 | 2020-10-13 21:37:01.077 No historical data client is currently set to download historical Intraday data for NQZ20-CME. | 2020-10-13 21:37:01.077 Real-time Intraday chart data file updates started for NQZ20-CME | 2020-10-13 21:37:01.077 Intraday chart data file opened for NQZ20-CME | 2020-10-13 21:37:01.077 SC Futures Order Routing/Data | Starting real-time market data updates for: YMZ20-CBOT. ID: 4 | 2020-10-13 21:37:01.082 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: YMZ20-CBOT | 2020-10-13 21:37:01.082 SC Futures Order Routing/Data | Requesting security definition data for: YMZ20-CBOT. ID: 4 | 2020-10-13 21:37:01.082 No historical data client is currently set to download historical Intraday data for YMZ20-CBOT. | 2020-10-13 21:37:01.082 Real-time Intraday chart data file updates started for YMZ20-CBOT | 2020-10-13 21:37:01.082 Intraday chart data file opened for YMZ20-CBOT | 2020-10-13 21:37:01.082 SC Futures Order Routing/Data | Received security definition for symbol RTYZ20-CME | 2020-10-13 21:37:01.180 SC Futures Order Routing/Data | Received security definition for symbol ESZ20-CME | 2020-10-13 21:37:01.234 SC Futures Order Routing/Data | Received security definition for symbol NQZ20-CME | 2020-10-13 21:37:01.234 SC Futures Order Routing/Data | Received security definition for symbol YMZ20-CBOT | 2020-10-13 21:37:01.234 |
| [2020-10-14 01:26:24] |
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We apologize for the delay. The necessary data for the translations was not yet released for the SC Order Routing Service for the particular symbols that you are using. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that translate symbols with Edit >> Translate Symbols to Current Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-14 01:26:37
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