Support Board
Date/Time: Wed, 12 Feb 2025 09:33:20 +0000
chart problem
View Count: 485
| [2020-10-13 13:55:47] |
| User695019 - Posts: 32 |
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hello when i open my chart book most of the chart shows no data but the price is moving as you see in the picture. |
yes.PNG| [2020-10-13 16:00:26] |
| John - SC Support - Posts: 37891 |
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It's really hard for us to determine any of what is happening from that image. Offhand, it appears that the chart that is completely blank needs to have its scale reset. And the chart that shows the VbP on the right and the left appears to be scrolled completely to left side. If the above are not the issues, then in general, you need to open a simple chart and make sure you are getting the data correctly for that symbol. Then go through the studies in each chart and determine if there is one that is causing a problem by removing them one by one. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-13 17:39:59] |
| User695019 - Posts: 32 |
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the problem is in foot print charts, all chart that has order flow is blank any advice? |
| [2020-10-13 18:23:03] |
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You need the Advanced Service Package for Numbers Bars. ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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