Support Board
Date/Time: Wed, 12 Feb 2025 09:40:18 +0000
Eurex SC Datafeed not working today?
View Count: 427
| [2020-10-12 06:27:05] |
| User525997 - Posts: 20 |
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The Eurex SC Datafeed is not updating this morning.
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| [2020-10-12 06:29:28] |
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This has now been resolved and we are looking into the underlying cause.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 06:34:55] |
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We will be adding the missing historical data later this morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 07:13:05] |
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To download the missing data follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart The underlying cause for the problem was determined. It related to changes we had made for EUREX symbols to improve the format. We did have a method to handle those changes in relation to the source data feed, but part of the implementation of that was incomplete in our server process. This has been resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-12 07:13:38
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