Support Board
Date/Time: Wed, 12 Feb 2025 09:12:49 +0000
Data feed issue
View Count: 412
| [2020-10-12 01:25:16] |
| User967753 - Posts: 1 |
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Hi, My friend and I just got a trial to share for a few days to see if we want to purchase the full version. We are using Gain Capital for data feed. My friend successfully connected GC to Sierra Chart but for me, for all the connection items in the Service dropdown say "Not enabled on package". Could you help me understand what's causing this? Thanks, S |
| [2020-10-12 02:39:50] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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