Support Board
Date/Time: Mon, 25 Nov 2024 14:59:47 +0000
Infinityfutures problems with data
View Count: 1855
| [2014-02-10 08:55:09] |
| User98871 - Posts: 3 |
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My broker is Infinityfutures and I use sierrachart platform. Version sierrachart 1090 every time I deletes and uploading data I receives a different chart and volume How is it possible ? all my friends have the same Screenshot attached Date Time Of Last Edit: 2014-02-10 09:03:47
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 6EH4 [CV] 15 Min #4 41680.333.png / V - Attached On 2014-02-10 08:41:44 UTC - Size: 64.54 KB - 442 views 6EH4 [CV] 15 Min #4 41680.334.png / V - Attached On 2014-02-10 08:41:49 UTC - Size: 62.44 KB - 416 views 6E 03-14 (15 Min) 2014-02-10.jpg / V - Attached On 2014-02-10 08:43:11 UTC - Size: 160.06 KB - 413 views sierrachart.jpg / V - Attached On 2014-02-10 08:47:06 UTC - Size: 212.74 KB - 452 views sierrachart2.jpg / V - Attached On 2014-02-10 08:47:12 UTC - Size: 227.72 KB - 410 views |
| [2014-02-10 10:04:36] |
| User76837 - Posts: 7 |
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I have same problem, You can check on my screenshots.
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| 2014-02-10 09-10-15.png / V - Attached On 2014-02-10 10:03:31 UTC - Size: 54.5 KB - 394 views 2014-02-10 09-13-36.png / V - Attached On 2014-02-10 10:03:50 UTC - Size: 55.88 KB - 400 views |
| [2014-02-10 10:12:55] |
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Sierra Chart is not the provider of the market data in this particular case. We can only refer you to help topic 43: Http://www.sierrachart.com/index.php?l=doc/helpdetails43.html Please contact your broker about the described issue. We have our own market data feed you may be interested in using as an alternative. It is documented here: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php To use that data feed, you will require a direct Sierra Chart account. Here are the instructions for that: https://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-10 10:13:33
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| [2014-02-10 10:44:59] |
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There are too many images posted without a clear explanation of exactly what the problem is. It is best to post one or two images and point out clearly what the problem is. Anyway, we think we have figured it out. There is missing data. The TransAct data feed had an interruption for a few minutes around the time in question.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-10 11:02:51] |
| User98871 - Posts: 3 |
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This is the chart that I did two minutes ago after deleting and uploading data I marked differences Very often happens that I and my colleagues have other values in the volume. Date Time Of Last Edit: 2014-02-10 11:03:18
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| missing data.PNG / V - Attached On 2014-02-10 10:55:14 UTC - Size: 79.19 KB - 436 views |
| [2014-02-10 16:57:31] |
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We are going to need to patch the missing data. This will be done at the end of the day to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-10 16:57:53
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| [2014-02-10 20:57:47] |
| User33743 - Posts: 83 |
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Hi, This patch is only temporary solution? We had an issues when during economics news, volume and spread of bar were totally different on two computers. Those things made some problem for us. Have you ever had this kind of issues reported? Feel free to contact me if you need any further information. Best Regards Adrian |
| [2014-02-11 08:04:06] |
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It is very unusual that there is an interruption with the TransAct data feed that we have observed. Today we will discuss the data feed issue with TransAct and make sure there are no further problems. Also, we did not get to patching the missing data, that is kind of an involved procedure. We are working on a better strategy to accomplish this very efficiently. We will get it done today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-11 08:05:25
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| [2014-02-12 04:13:13] |
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The data will be fully patched within about 15 minutes. To correct the data refer to help topic 2.1.2: http://www.sierrachart.com/index.php?l=doc/helpdetails2.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-12 04:13:46
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| [2014-02-12 09:36:59] |
| User25186 - Posts: 4 |
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The solution to this is to right-click on the TransAct icon on your Windows Taskbar. Disable the Use Mode 1 and press Save Settings. After that go into AT Charts and select File >> Disconnect and then File >> Connect to Data Feed. |
| [2014-02-12 09:41:33] |
| User98871 - Posts: 3 |
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Thank you for trying to repair the data, but it still does not work. Below please find two charts from two different platforms Please compare and see the difference. The difference in the appearance of candles and the difference in volume. Very often it happens that I and colleagues who use the same platform "Sierrachart" we have different values of the volume. several times downloading and deleting data does not help |
| 6EH4 [CV] 15 Min #4 41682.358.png / V - Attached On 2014-02-12 09:40:49 UTC - Size: 66.02 KB - 416 views nINJATRADER.jpg / V - Attached On 2014-02-12 09:41:03 UTC - Size: 141.19 KB - 451 views |
| [2014-02-12 10:11:00] |
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We work on this again at the close of the day. We did not reload data back into Friday February 7. Also, Sierra Chart is not the provider of the data feed you are using. It is provided by TransAct Futures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-12 10:11:30
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| [2014-02-12 10:54:02] |
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We have corrected the data for 6EH4 going back into Friday. Since the improved method of patching, we were able to do this quickly right now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-12 15:47:30] |
| User76837 - Posts: 7 |
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Can You check this two highest volume spikes on attached files? Same data, same platform (Infinity) but on two different machines (see first and second screen)and as You can notice on one screen that red spike is higher and on another the highest is that green spike (I mardek differenc by arrows). I attached also screen from ninja platform where volume is similar to second picture from ninja but there is also one diffrence which I marked it by circle. Kind Regards Lukasz Date Time Of Last Edit: 2014-02-12 15:48:08
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| 6EH4 [CV] 240 Min #8 41682.58.png / V - Attached On 2014-02-12 15:43:15 UTC - Size: 43.85 KB - 419 views 2014-02-12 16-12-04.png / V - Attached On 2014-02-12 15:44:22 UTC - Size: 83.91 KB - 410 views 6E 03-14 (240 Min) 2014-02-12.jpg / V - Attached On 2014-02-12 15:44:32 UTC - Size: 217.53 KB - 428 views |
| [2014-02-12 18:14:35] |
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The Sierra Chart is not the provider the data feed and is not able to resolve these issues. We will let TransAct know about them. We cannot be reloading the historical data from an alternate source every day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-12 18:16:19
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