Support Board
Date/Time: Wed, 12 Feb 2025 07:13:17 +0000
no more mkt depth
View Count: 477
| [2020-10-05 11:26:12] |
| User61576 - Posts: 445 |
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since yesterday i am not getting any mkt depth data (CME futures) i was on 2158 and upgraded to 2177 and not change my data feed is "SC Data - All services" and my storage unit is tick it was working ok till friday's close any idea what went wrong? |
| [2020-10-05 13:40:17] |
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Follow the instructions here: Not Receiving Delayed Exchange Data Feed? | Post: 235859 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-05 14:59:46] |
| User61576 - Posts: 445 |
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btw, when the historical historical depth will be available will there be a way to refill the missing data?
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| [2020-10-06 06:55:14] |
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We are not sure about this. We do not think it would come for at least another month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-06 07:12:08] |
| User61576 - Posts: 445 |
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but it will be have 6 months back of data, isn't it?
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| [2020-10-06 07:34:39] |
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No we do not think we are going to allow serving that much data. Maybe 60 days for now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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