Support Board
Date/Time: Wed, 12 Feb 2025 04:07:28 +0000
DATA FEED (Gaps in Chart)
View Count: 986
| [2020-09-29 14:42:03] |
| User417422 - Posts: 9 |
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Dear Support, can ou please check the Data Feed. I have many gaps in my Charts. And the current price doesnt print at the Chart. |
 Sierra Charts - 1.png / V - Attached On 2020-09-29 14:41:44 UTC - Size: 188.56 KB - 247 views Sierra Charts - 2.png / V - Attached On 2020-09-29 14:41:56 UTC - Size: 188.56 KB - 191 views |
| [2020-09-29 14:54:31] |
| John - SC Support - Posts: 37891 |
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You are getting your data from Gain Capital, so we have no control over that data. The only thing we can tell you to do is to try redownloading the data. Refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-29 15:39:11] |
| User417422 - Posts: 9 |
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the Problem ist not the Data Feed because i try several Data Feed and it have been all the same Problems. This is the answer from Gain Capital ( Sierra Charts is a 3rd party. You would have to contact them if you are having trouble with their platform. OEC Trader is our platform. We can support you if you have issues with that.)
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| [2020-09-30 08:22:02] |
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Open a completely new chart for the same symbol. Do you notice any missing data in that chart? ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-30 08:22:16
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