Support Board
Date/Time: Wed, 12 Feb 2025 04:35:35 +0000
Cannot login to my platform
View Count: 556
| [2020-09-25 16:27:11] |
| User343344 - Posts: 1 |
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I keep getting an error message saying Invalid Name or Password. I have reset my password but I still cannot login. Regards, |
| [2020-09-25 19:08:35] |
| John - SC Support - Posts: 37891 |
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Where exactly are you getting this message. We need to understand if this is while trying to login to the Sierra Chart software or if this is a connection to the data/trade service setting. If you can include a screenshot, that would be helpful.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-25 19:38:34] |
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We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. For complete Login instructions and help with possible Login problems, refer to: Sierra Chart - Software Login Instructions If you continue to have a problem logging in, then let us know and provide us with the *exact* error message you see after pressing the Login button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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