Support Board
Date/Time: Mon, 25 Nov 2024 13:52:09 +0000
Missing data on ES
View Count: 1358
| [2014-02-07 14:32:59] |
| Fozdick - Posts: 35 |
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Missing data on ES from midnight to 6 am EST. Contacted open e-cry and broker. They say everything is fine on there end. Have refreshed and rebooted
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| [2014-02-07 14:42:44] |
| MsJackson - Posts: 27 |
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I am experiencing same problem
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| [2014-02-07 14:45:51] |
| Fozdick - Posts: 35 |
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When I delete an download I lose data - its start at present time
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| [2014-02-07 15:20:25] |
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We are looking into the issue.
Sierra Chart Support |
| [2014-02-07 15:31:49] |
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Please delete and refresh the data following the steps here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support |
| [2014-02-07 15:45:30] |
| Fozdick - Posts: 35 |
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Just tried that - at least its not deleting current data like it was but still missing overnight data. Still missing data from 02:35 to 9:40 EST after refresh. |
| [2014-02-07 15:57:18] |
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Please post a copy of the message log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2014-02-07 15:59:28] |
| Fozdick - Posts: 35 |
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Software version: 1077 | 2014-02-07 06:40:06
Usage end date: 2014-04-17 | 2014-02-07 06:40:06 Enabled for: Sierra Chart Historical Data Service. | 2014-02-07 06:40:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-02-07 06:40:06 Active service: Open E Cry | 2014-02-07 06:40:06 ... Chart #17 has tagged chart #9 for full recalculation. Chartbook: New ES.cht | 2014-02-07 06:40:25 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: New ES.cht | 2014-02-07 06:40:25 Reloading all charts with filename: ESH4.scid | 2014-02-07 06:43:15 HD Request # 12 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-02-07 06:43:20 HD Request # 12 - Download start Date-Time: 2014-02-06 12:47:20.0 | 2014-02-07 06:43:20 HD Request # 12 - Using server: ds3.sierracharts.com port 10149 | 2014-02-07 06:43:20 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-02-07 06:43:20 The network socket is connected. | 2014-02-07 06:43:20 HD Request # 12 - Sending historical data logon request message. | 2014-02-07 06:43:20 HD Request # 12 - Requesting up to 100 days of Intraday data. Record interval: 2 | 2014-02-07 06:43:20 HD Request # 12 - Decompressing data. | 2014-02-07 06:43:21 HD Request # 12 - Receiving Intraday data for ESH4 starting at 2014-02-06 12:47:20 | 2014-02-07 06:43:21 HD Request # 12 - Timestamp of first Intraday data file record written: 2014-02-06 12:47:20 | 2014-02-07 06:43:21 The network socket for historical data has been closed. | 2014-02-07 06:43:21 HD Request # 12 - Received 4356 records from 2014-02-06 12:47:20 to 2014-02-06 23:28:39 (10.7 hours) and wrote 4356 records for ESH4 | 2014-02-07 06:43:21 HD Request # 12 - Intraday download COMPLETE for ESH4 | 2014-02-07 06:43:21 Real-time Intraday chart data file updates started for ESH4 | 2014-02-07 06:43:21 Reloading all charts with filename: ESH4.scid | 2014-02-07 07:40:34 HD Request # 13 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-02-07 07:40:38 HD Request # 13 - Download start Date-Time: 2014-02-07 07:20:10.0 | 2014-02-07 07:40:38 HD Request # 13 - Using server: ds5.sierracharts.com port 10149 | 2014-02-07 07:40:38 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-02-07 07:40:38 The network socket is connected. | 2014-02-07 07:40:38 HD Request # 13 - Sending historical data logon request message. | 2014-02-07 07:40:38 HD Request # 13 - Requesting up to 100 days of Intraday data. Record interval: 2 | 2014-02-07 07:40:38 HD Request # 13 - Decompressing data. | 2014-02-07 07:40:38 HD Request # 13 - Receiving Intraday data for ESH4 starting at 2014-02-07 07:20:10 | 2014-02-07 07:40:38 HD Request # 13 - Timestamp of first Intraday data file record written: 2014-02-07 07:20:10 | 2014-02-07 07:40:38 The network socket for historical data has been closed. | 2014-02-07 07:40:39 HD Request # 13 - Received 571 records from 2014-02-07 07:20:10 to 2014-02-07 07:39:54 (19.7 minutes) and wrote 571 records for ESH4 | 2014-02-07 07:40:39 HD Request # 13 - Intraday download COMPLETE for ESH4 | 2014-02-07 07:40:39 Real-time Intraday chart data file updates started for ESH4 | 2014-02-07 07:40:39 Reloading all charts with filename: ESH4.scid | 2014-02-07 07:41:30 HD Request # 14 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-02-07 07:41:35 HD Request # 14 - Download start Date-Time: 2014-02-07 07:38:39.0 | 2014-02-07 07:41:35 HD Request # 14 - Using server: ds3.sierracharts.com port 10149 | 2014-02-07 07:41:35 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-02-07 07:41:37 The network socket is connected. | 2014-02-07 07:41:37 HD Request # 14 - Sending historical data logon request message. | 2014-02-07 07:41:37 HD Request # 14 - Requesting up to 100 days of Intraday data. Record interval: 2 | 2014-02-07 07:41:37 HD Request # 14 - Decompressing data. | 2014-02-07 07:41:37 HD Request # 14 - Receiving Intraday data for ESH4 starting at 2014-02-07 07:38:39 | 2014-02-07 07:41:37 HD Request # 14 - Timestamp of first Intraday data file record written: 2014-02-07 07:38:39 | 2014-02-07 07:41:37 The network socket for historical data has been closed. | 2014-02-07 07:41:37 HD Request # 14 - Received 67 records from 2014-02-07 07:38:39 to 2014-02-07 07:40:52 (2.2 minutes) and wrote 67 records for ESH4 | 2014-02-07 07:41:37 HD Request # 14 - Intraday download COMPLETE for ESH4 | 2014-02-07 07:41:37 Real-time Intraday chart data file updates started for ESH4 | 2014-02-07 07:41:37 Date Time Of Last Edit: 2014-02-07 16:08:41
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| [2014-02-07 16:07:36] |
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Are you sure you still see a gap after you do a delete and refresh from before midnight? As this is what we have: http://www.sierrachart.com/image.php?l=1391789215619.png Please delete and refresh the data following the steps here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support |
| [2014-02-07 16:17:35] |
| Fozdick - Posts: 35 |
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Got it - what happened - everything has been working fine for months. Didn't touch anything this morning. Do I have something amiss. Txs |
| [2014-02-07 18:07:34] |
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There was an OEC data problem this morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-07 18:22:58] |
| Fozdick - Posts: 35 |
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Thank you
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