Support Board
Date/Time: Tue, 11 Feb 2025 18:30:47 +0000
Message Log keeps appearing
View Count: 1465
| [2020-09-10 08:16:52] |
| User135370 - Posts: 162 |
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Good day My message log likes to pop up quite regularly which is very annoying, I assume there is an error or something that I can fix to stop it doing this. I have attached a snip of the messages I'm receiving if you want me to send the whole file for analysis just tell me how |
 Message Log.PNG / V - Attached On 2020-09-10 08:16:45 UTC - Size: 32.09 KB - 269 views |
| [2020-09-10 14:23:43] |
| John - SC Support - Posts: 37883 |
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From what you posted, the Message Log is coming up due to these lines: Error Setting System Date-Time. Windows error code 1314: A required privilege is not held by the client
Refer to the information here for why this is occurring: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) In general, refer to the following for when the Message Log comes up and what you can do about it: Message Log: Messages That Cause the Message Log to Automatically Open For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-10 15:16:39] |
| john4th - Posts: 33 |
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Right clicking and selecting Run as Administrator solved the same problem for me
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| [2020-09-10 16:14:58] |
| Fox Kestrel - Posts: 11 |
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Right clicking where?
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| [2020-09-10 22:37:54] |
| john4th - Posts: 33 |
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C drive > SierraChart. Then right click on SierraChart 64 application. Select Run as Admin. Read the links in John/Support response if still unsure. |
| [2020-09-11 08:37:15] |
| User135370 - Posts: 162 |
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Thanks but on the message log it still has the error Error Setting System Date-Time. Windows error code 1314: A required privilege is not held by the client I have gone through the documentation, made sure all settings are correct, time zone and SC setting so not comfortable getting this error message. Given I can stop the message log from popping up but is that like sweeping the dirt under the carpet. Can Sierra Support help me solve this issue please |
| [2020-09-11 10:02:08] |
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Disable this option: General Settings Window: Periodically Set System Date-Time from Server (Global Settings >> General Settings >> General >> Update Intervals) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-11 15:07:15] |
| User135370 - Posts: 162 |
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Yes did that yesterday it has stopped it from popping up thanks
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