Support Board
Date/Time: Tue, 11 Feb 2025 20:59:19 +0000
Need Chart and Dom to reflect the mode I am in
View Count: 597
| [2020-09-10 00:22:36] |
| User180814 - Posts: 45 |
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Hello Sierra, I could use a call to resolve this issue once and for all. I have an issue where my chart is in Simm but my dom only shows my live account. I would like both the dom and the chart to reflect the mode I am in either live or simm for both the dom and the chart. Can you advise on how this can be corrected. I can be reached at 970-963-1819. This issue has existed for over a month now. Thanks for your help. Marc |
| [2020-09-10 06:29:08] |
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Yes we will contact you tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-10 06:29:14
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| [2020-09-10 13:19:11] |
| John - SC Support - Posts: 37887 |
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Let us know when would be a good time for us to call and look at this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-10 13:28:04] |
| User180814 - Posts: 45 |
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12 Noon Eastern works well If you have a number I can call you. or if not ring xxx-xxx-xxxx[removed for privacy] Thanks, Marc Date Time Of Last Edit: 2020-09-10 13:34:22
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| [2020-09-10 13:33:59] |
| John - SC Support - Posts: 37887 |
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We will call you at that time. We use Skype for our calls, so it will not show up as having a phone number.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-19 02:14:04] |
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We apologize for the delay with responding here. This was resolved same day we talked with you. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-19 02:14:25
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