Support Board
Date/Time: Tue, 11 Feb 2025 14:01:10 +0000
Market profile and Volume based data not showing
View Count: 809
| [2020-09-03 20:26:57] |
| User754110 - Posts: 1 |
|
Hi, Please see the attachment, I'm trying to get my market profile, footprint chart with cumulative delta information to show up, however it keeps showing a blank screen on the chart with the price data on the side. Also, for the market profile, I can't seem to scroll back. I'm really not sure why the information isn't showing; I made sure I'm pulling enough data for the last few weeks and ensured the studies are not hidden. I tried this for CME delayed and other real time charts, but it still won't show this data. Please can you advise as to how I can get the data showing. Greatly appreciated Thanks |
 Market profile missing.png / V - Attached On 2020-09-03 20:19:36 UTC - Size: 38.41 KB - 265 views Footprint & delta info missing.png / V - Attached On 2020-09-03 20:19:44 UTC - Size: 72.46 KB - 245 views Attachment Deleted. |
| [2020-09-03 21:35:30] |
| John - SC Support - Posts: 37869 |
|
You are on Package 3 of Sierra Chart. Those particular studies require Package 5. Refer to the information here for the differences between the packages: Description of Service Packages and Pricing: Packages To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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