Support Board
Date/Time: Tue, 11 Feb 2025 07:50:53 +0000
unable to log in to Sierra charts
View Count: 607
| [2020-09-01 01:47:11] |
| User876085 - Posts: 14 |
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Hello: Am a transact user. Cannot log into Sierra charts. Am able to run Sierra charts software on my pc after log in attempt, but cannot get data. Have called transact support and they indicate there are no problems with my account. Am able to get their DOM without problem. Here is a copy of the error log. Can you tell me what is wrong. Software version: 2135 32-bit | 2020-08-31 19:35:37.748 Primary Thread ID: 13132 | 2020-08-31 19:35:37.748 Enabled for: Sierra Chart Historical Data Service. | 2020-08-31 19:35:37.748 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-31 19:35:37.748 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-31 19:35:37.748 Current selected Data/Trading service: TransAct WS | 2020-08-31 19:35:37.748 Custom symbol settings values: disabled | 2020-08-31 19:35:37.748 Chart Update Interval: 400 | 2020-08-31 19:35:37.748 Intraday Data Storage Time Unit: 0 | 2020-08-31 19:35:37.748 Service username command line set: io*** | 2020-08-31 19:35:37.748 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-31 19:35:37.748 2020-08-31 19:35:37 Local computer time | 2020-08-31 19:35:37.748 2020-09-01 01:35:37 Local computer time in UTC | 2020-08-31 19:35:37.748 2020-08-31 19:35:37 Local computer time in SC Time Zone | 2020-08-31 19:35:37.748 2020-09-01 01:28:36 Server time in UTC | 2020-08-31 19:35:37.748 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-08-31 19:35:37.748 Program path: C:\SierraChart\SierraChartTransActMA\ | 2020-08-31 19:35:37.748 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2020-08-31 19:35:37.748 OS Version Number: 10.0 | 2020-08-31 19:35:37.748 Locale Setting: C | 2020-08-31 19:35:37.748 Allowed protected custom studies: SST_Irv | 2020-08-31 19:35:37.748 Orders Websocket socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-08-31 19:35:45.067 * Orders Websocket socket (2) | Socket gracefully closed by remote side. | 2020-08-31 19:35:45.067 Orders Websocket socket (2) | CloseSocket call. | 2020-08-31 19:35:45.067 Orders Websocket | Network socket for WebSocket has been closed by remote side or error. | 2020-08-31 19:35:45.067 TransAct WS | Lost connection to Orders server. | 2020-08-31 19:35:45.067 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-31 19:35:45.067 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-31 19:35:45.067 Orders Websocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-31 19:35:45.067 Orders Websocket socket (2) | Closed. | 2020-08-31 19:35:45.067 Price Websocket socket (1) | CloseSocket call. | 2020-08-31 19:35:45.082 Price Websocket | WebSocket closed. | 2020-08-31 19:35:45.082 Price Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-08-31 19:35:45.082 TransAct WS | Disconnected. | 2020-08-31 19:35:45.082 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-31 19:35:45.082 Price Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-08-31 19:35:45.119 Price Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-31 19:35:45.119 Price Websocket socket (1) | Socket gracefully closed by remote side. | 2020-08-31 19:35:45.156 Price Websocket socket (1) | Closed. | 2020-08-31 19:35:45.156 Price Websocket | Connecting to WebSocket server priceapi1.transactfutures.com:1872 | 2020-08-31 19:35:46.086 Price Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-08-31 19:35:46.087 Price Websocket socket (1) | Connecting to IP: 208.97.219.196. | 2020-08-31 19:35:46.087 Price Websocket | Opening WebSocket. | 2020-08-31 19:35:46.125 Price Websocket | Sending WebSocket handshake. | 2020-08-31 19:35:46.125 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-08-31 19:35:46.243 Price Websocket | Server header | Upgrade: WebSocket | 2020-08-31 19:35:46.243 Price Websocket | Server header | Connection: Upgrade | 2020-08-31 19:35:46.243 Price Websocket | Server header | Sec-WebSocket-Accept: m5jcNtzSX2Cg6l2jP3N0O/sA2d4= | 2020-08-31 19:35:46.243 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2020-08-31 19:35:46.243 Price Websocket | Server header | | 2020-08-31 19:35:46.243 Price Websocket | Web socket state is now open. | 2020-08-31 19:35:46.243 Orders Websocket | Connecting to WebSocket server simapi.transactfutures.com:443 | 2020-08-31 19:35:46.665 Orders Websocket socket (2) | Creating socket. Using TLS 1.2. | 2020-08-31 19:35:46.666 Orders Websocket socket (2) | Connecting to IP: 208.97.219.123. | 2020-08-31 19:35:46.666 Orders Websocket | Opening WebSocket. | 2020-08-31 19:35:46.704 Orders Websocket | Sending WebSocket handshake. | 2020-08-31 19:35:46.704 Orders Websocket socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-08-31 19:36:05.905 * Orders Websocket socket (2) | Socket gracefully closed by remote side. | 2020-08-31 19:36:05.905 Orders Websocket socket (2) | CloseSocket call. | 2020-08-31 19:36:05.905 Orders Websocket | Network socket for WebSocket has been closed by remote side or error. | 2020-08-31 19:36:05.905 TransAct WS | Lost connection to Orders server. | 2020-08-31 19:36:05.905 Orders Websocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-31 19:36:05.905 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-31 19:36:05.905 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-31 19:36:05.905 Orders Websocket socket (2) | Closed. | 2020-08-31 19:36:05.905 Price Websocket socket (1) | CloseSocket call. | 2020-08-31 19:36:05.920 Price Websocket | WebSocket closed. | 2020-08-31 19:36:05.920 Price Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-08-31 19:36:05.920 TransAct WS | Disconnected. | 2020-08-31 19:36:05.921 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-31 19:36:05.921 Price Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-08-31 19:36:05.957 Price Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-31 19:36:05.957 Price Websocket socket (1) | Socket gracefully closed by remote side. | 2020-08-31 19:36:05.994 Price Websocket socket (1) | Closed. | 2020-08-31 19:36:05.994 Price Websocket | Connecting to WebSocket server priceapi1.transactfutures.com:1872 | 2020-08-31 19:36:06.916 Price Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-08-31 19:36:06.916 Price Websocket socket (1) | Connecting to IP: 208.97.219.196. | 2020-08-31 19:36:06.916 Price Websocket | Opening WebSocket. | 2020-08-31 19:36:06.954 Price Websocket | Sending WebSocket handshake. | 2020-08-31 19:36:06.954 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-08-31 19:36:07.071 Price Websocket | Server header | Upgrade: WebSocket | 2020-08-31 19:36:07.071 Price Websocket | Server header | Connection: Upgrade | 2020-08-31 19:36:07.071 Price Websocket | Server header | Sec-WebSocket-Accept: cQ11TyLs4LPzv4QPZl9Mwx4HR7k= | 2020-08-31 19:36:07.071 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2020-08-31 19:36:07.071 Price Websocket | Server header | | 2020-08-31 19:36:07.071 Price Websocket | Web socket state is now open. | 2020-08-31 19:36:07.071 Orders Websocket | Connecting to WebSocket server simapi.transactfutures.com:443 | 2020-08-31 19:36:07.551 Orders Websocket socket (2) | Creating socket. Using TLS 1.2. | 2020-08-31 19:36:07.552 Orders Websocket socket (2) | Connecting to IP: 208.97.219.123. | 2020-08-31 19:36:07.552 Orders Websocket | Opening WebSocket. | 2020-08-31 19:36:07.590 Orders Websocket | Sending WebSocket handshake. | 2020-08-31 19:36:07.590 |
| [2020-09-01 03:57:30] |
| User876085 - Posts: 14 |
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An update. I can log in on live mode but not sim.
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| [2020-09-01 11:29:18] |
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Transact really needs to help you with this. All of the messages which are relevant are in the log above. The connection messages and socket level error messages are all there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-01 11:29:26
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