Support Board
Date/Time: Tue, 11 Feb 2025 08:21:05 +0000
Unable to login to Sierra charts
View Count: 530
| [2020-08-31 23:56:47] |
| irvolsen - Posts: 12 |
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Hello I am a transact user. I am not able to login to my account through transact. The transact DOM is running OK. Have called transact technical support and they can find no problem with my account. Sierra charts will load will a chart file normally on my PC but does not retrieve new data. Not sure what is going on but it looks like there may be a problem with Sierra charts. It is 6:52 central time. Please help. |
 transact.PNG / V - Attached On 2020-08-31 23:55:19 UTC - Size: 102.23 KB - 201 views |
| [2020-09-01 01:22:27] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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