Support Board
Date/Time: Tue, 11 Feb 2025 08:59:09 +0000
Can not download historical NQU20 Data.
View Count: 482
| [2020-08-31 16:54:06] |
| User208524 - Posts: 2 |
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Hi There For some reason I can not seem to download the NQU20 historical Futures data anymore. The problem started for the first time this morning. This is the error in the log: "HD request #4 | Error downloading historical Intraday data for NQU20. Historical data logon error: Logon rejected due to authorization failure." I have never had this issue before. Please advise. Thanks, Charl |
| [2020-08-31 17:09:37] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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