Support Board
Date/Time: Tue, 11 Feb 2025 08:42:15 +0000
Having problems with Bitmex Data Feed
View Count: 581
| [2020-08-28 00:52:45] |
| User978405 - Posts: 6 |
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I'm unable to connect to the Bitmex Data feed and have been facing this issue for the entire day, despite trying all the work arounds that I could find. Here is an attachment of the part of logs BitMEX Trading Direct socket (2) | Socket gracefully closed by remote side. | 2020-08-28 00:44:26.947 BitMEX Trading Direct | WebSocket received OpCode Close. Received status code: 0 | 2020-08-28 00:44:26.960 BitMEX Trading Direct | WebSocket closed. | 2020-08-28 00:44:26.960 Connection to the external service has been lost. | 2020-08-28 00:44:26.960 BitMEX Trading Direct socket (2) | CloseSocket call. | 2020-08-28 00:44:26.963 BitMEX Trading Direct | Network socket for WebSocket has been closed by remote side or error. | 2020-08-28 00:44:26.963 BitMEX Trading Direct | WebSocket closed. | 2020-08-28 00:44:26.964 BitMEX Trading Direct socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-28 00:44:26.964 BitMEX Trading Direct socket (2) | Closed. | 2020-08-28 00:44:26.964 HD Request # 206 | Setting DTC encoding to Binary VLS | 2020-08-28 00:44:26.998 HD Request # 206 | Sending historical data logon request message. | 2020-08-28 00:44:26.998 BitMEX Trading Direct socket (0) | CloseSocket call. | 2020-08-28 00:44:27.005 BitMEX Trading Direct | Disconnected. | 2020-08-28 00:44:27.005 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-28 00:44:27.005 Please could someone help me with this. I have no coding background at all. |
| [2020-08-28 01:11:18] |
| User978405 - Posts: 6 |
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Attaching complete logs with this message.
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Private File |
| [2020-08-28 11:00:46] |
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This indicates that the BitMex server is closing the connection: BitMEX Trading Direct | WebSocket received OpCode Close. Received status code: 0 | 2020-08-28 00:44:26.960
Basically you will want to make sure you are connecting to the right system, whether that is Live or Testnet. Also generate a new API key. Otherwise, we have no other insight about a problem like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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