Support Board
Date/Time: Mon, 25 Nov 2024 12:54:53 +0000
SC FEED : real time problem
View Count: 1517
| [2014-02-03 11:28:32] |
| nioko54130 - Posts: 108 |
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Hello dear support team, i have a little problem with the SierraChart feed, my time and sales is not printing, my footprint chart is not printing too, and the price is not adjusted with the order book. Only my order book is in real time. I'm using 1068 SierraChart in OEC demo account with SC future real time data feed. I'v met this problem with few symbols (FDAX, FGBL, RUSSEL, GOLD, SP500) http://imagesup.org/images12/1391426740-real-time-problem.png How can i fix it ? |
| [2014-02-03 15:53:47] |
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Are you using the same Sierra Chart account that you used to post this message? If so, the problem is that the Sierra Chart account and the Sierra Chart data feed subscription are expired. 1. You will need to purchase usage time: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments 2. Add sufficient credit to the Additional Services Balance: https://www.sierrachart.com/usercp.php?page=AddAccountCredit 3. Enable the Sierra Chart Real-Time and Historical Futures Data Feed for your account: https://www.sierrachart.com/usercp.php?page=Features And restart Sierra Chart. Sierra Chart Support Date Time Of Last Edit: 2014-02-03 16:12:56
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| [2014-02-03 16:14:13] |
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Post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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