Support Board
Date/Time: Mon, 10 Feb 2025 15:45:46 +0000
FXCM Trades not Working
View Count: 654
| [2020-08-19 07:44:20] |
| User561221 - Posts: 11 |
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I was trading last week on FXCM (Dax) but this week it won't trade on any market, I get this message: FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 110. Service Order ID: 38316. Symbol: GER30. Account: 7510150424 | 2020-08-19 07:11:39.252 * I've been with FXCM technical support twice and they are saying it's a Sierra Chart issue. Can you resolve please. |
| [2020-08-19 07:47:57] |
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We are checking on this. Can you tell us what Global Settings >> Data/Trade Service Settings >> Service Setting >> Server is set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-19 07:48:40
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| [2020-08-19 07:48:50] |
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Prior post updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-19 12:56:17] |
| User561221 - Posts: 11 |
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The server is 'FXCM LTD GBREAL Server'
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| [2020-08-19 19:17:22] |
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Yes that is the correct server. Based upon what we see, the account is properly assigned to the FIX connection. Reconnect to the data feed and try submitting the order: File Menu: Procedure to Reconnect to the Data and Trade Servers If there still is an issue we will ask FXCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-19 19:17:28
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| [2020-08-19 19:41:50] |
| User561221 - Posts: 11 |
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that's worked, thank you.
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