Support Board
Date/Time: Mon, 10 Feb 2025 16:30:54 +0000
Service Connection Error
View Count: 567
| [2020-08-18 18:29:26] |
| User138619 - Posts: 3 |
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I have a Service Connection Error when I open Sierra Chart. Please help to check this connection error. The content as below : Connection error message from service: Rithmic Trading|Logon error received from server|Date-Time:2020-08-19 00:55:10 The message log as below : Rithmic Trading | Port for executable: 1860 | 2020-08-19 00:58:07.362 Listening socket (688). Port 1860 | Closed. | 2020-08-19 00:58:07.362 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-08-19 00:58:07.362 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-08-19 00:58:07.381 Rithmic Trading | Bridge process is not running! | 2020-08-19 00:58:09.388 Rithmic Trading | Connecting to the server 127.0.0.1. Port 1860 | 2020-08-19 00:58:09.388 DTC Client socket (1) | Creating socket. | 2020-08-19 00:58:09.390 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-08-19 00:58:09.390 DTC Client socket (1) | Connect event error. Windows error code 10061: 無法連線，因為目標電腦拒絕連線。 | 2020-08-19 00:58:10.393 * DTC Client socket (1) | CloseSocket call. | 2020-08-19 00:58:10.393 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-19 00:58:10.393 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-19 00:58:10.393 DTC Client socket (1) | Closed. | 2020-08-19 00:58:10.393 DTC Client socket (0) | CloseSocket call. | 2020-08-19 00:58:10.402 Rithmic Trading | Disconnected. | 2020-08-19 00:58:10.402 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-19 00:58:10.402 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-08-19 00:58:10.849 DTC Client socket (2) | Closed. | 2020-08-19 00:58:10.850 Rithmic Trading | Port for executable: 1863 | 2020-08-19 00:58:12.418 Listening socket (616). Port 1863 | Closed. | 2020-08-19 00:58:12.418 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-08-19 00:58:12.418 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-08-19 00:58:12.437 Rithmic Trading | Bridge process is running. | 2020-08-19 00:58:14.445 Rithmic Trading | Connecting to the server 127.0.0.1. Port 1863 | 2020-08-19 00:58:14.445 DTC Client socket (1) | Creating socket. | 2020-08-19 00:58:14.445 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-08-19 00:58:14.445 Rithmic Trading | Connected to server. | 2020-08-19 00:58:14.447 Rithmic Trading | Starting socket receive thread. | 2020-08-19 00:58:14.447 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-08-19 00:58:14.448 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-08-19 00:58:14.455 Rithmic Trading | Sending logon request message. | 2020-08-19 00:58:14.455 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-08-19 00:58:14.461 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-08-19 00:58:14.466 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-08-19 00:58:14.466 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2020-08-19 00:58:16.019 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-08-19 00:58:16.865 Rithmic Trading | Received logon response. | 2020-08-19 00:58:16.865 Rithmic Trading | Server Name: DTC Bridge. | 2020-08-19 00:58:16.865 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-08-19 00:58:16.865 Rithmic Trading | Logon error received from server | 2020-08-19 00:58:16.865 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-19 00:58:16.865 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-19 00:58:16.865 Rithmic Trading | Waiting for socket receive thread to end | 2020-08-19 00:58:16.876 DTC Client socket (1) | CloseSocket call. | 2020-08-19 00:58:16.876 Rithmic Trading | Disconnected. | 2020-08-19 00:58:16.876 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-19 00:58:16.876 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-19 00:58:16.876 |
| [2020-08-18 19:33:03] |
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You need the latest Rithmic bridge files to resolve this: Rithmic Bridge Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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