Support Board
Date/Time: Sun, 09 Feb 2025 03:54:23 +0000
cant conntect to dadta feed
View Count: 521
| [2020-08-05 17:31:54] |
| User518511 - Posts: 8 |
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Reading Internal Order ID file. | 2020-08-05 16:34:22.031 Reading Trade Orders file. | 2020-08-05 16:34:22.072 Reading Trade Positions file. | 2020-08-05 16:34:22.072 Reading Account Balance file. | 2020-08-05 16:34:22.072 UDPListener (1312). Port 22904 | Listening on UDP port 22904. | 2020-08-05 16:34:22.082 Software version: 2124 64-bit | 2020-08-05 16:34:22.083 Primary Thread ID: 9400 | 2020-08-05 16:34:22.083 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-08-05 16:34:22.083 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2020-08-05 16:34:22.083 * Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-05 16:34:22.083 Current selected Data/Trading service: CQG WebAPI | 2020-08-05 16:34:22.083 Custom symbol settings values: enabled | 2020-08-05 16:34:22.083 Chart Update Interval: 500 | 2020-08-05 16:34:22.083 Intraday Data Storage Time Unit: 1 | 2020-08-05 16:34:22.083 Time Zone: +00:00:00 (UTC+00) | 2020-08-05 16:34:22.083 2020-08-06 02:34:22 Local computer time | 2020-08-05 16:34:22.083 2020-08-05 16:34:22 Local computer time in UTC | 2020-08-05 16:34:22.083 2020-08-05 16:34:22 Local computer time in SC Time Zone | 2020-08-05 16:34:22.083 2020-08-05 16:34:23 Server time in UTC | 2020-08-05 16:34:22.083 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-08-05 16:34:22.083 Program path: C:\Users\user\Desktop\David\SierraChart2124\ | 2020-08-05 16:34:22.083 Data Files path: C:\Users\user\Desktop\David\SierraChart2124\Data\ | 2020-08-05 16:34:22.083 OS Version Number: 10.0 | 2020-08-05 16:34:22.083 Locale Setting: C | 2020-08-05 16:34:22.083 Allowed protected custom studies: | 2020-08-05 16:34:22.083 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-08-05 16:34:22.090 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 16:34:22.120 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-08-05 16:34:22.852 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-08-05 16:34:22.853 Received 5 login tokens. | 2020-08-05 16:34:25.665 Symbol settings MD5 received. Request ID: 1. | 2020-08-05 16:34:25.784 Requested symbol settings for service code cqg. Request ID: 2. | 2020-08-05 16:34:25.784 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-08-05 16:34:28.352 F.US.EPU20 2.00 Range #5 | Reloading chart. | 2020-08-05 16:34:28.372 F.US.EPU20 #9 | Reloading chart. | 2020-08-05 16:34:28.426 F.US.EPU20 #2 | Reloading chart. | 2020-08-05 16:34:28.496 F.US.EPU20 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-05 16:34:28.497 F.US.EPU20 #3 | Reloading chart. | 2020-08-05 16:34:28.557 F.US.EPU20 #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-05 16:34:28.557 F.US.EPU20 #1 | Reloading chart. | 2020-08-05 16:34:28.616 F.US.EPU20 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-05 16:34:28.616 TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-08-05 16:34:28.661 * TPO Profile Chart | To restore the chart, remove this study. | 2020-08-05 16:34:28.661 * F.US.EPU20 2.00 Range #5 | StartDateTimeForLoadingOrderFills: 2020-07-30 16:15:00 | 2020-08-05 16:34:28.662 Starting DelayedDownloadMonitoringTimer | 2020-08-05 16:34:28.869 Starting HDTimeoutTimer | 2020-08-05 16:34:28.869 Historical data service client indicated that downloads are not enabled. Symbol: F.US.EPU20. Data Type: Intraday data | 2020-08-05 16:34:28.869 Historical data download ID 1 not found when removing ID from outstanding request set. | 2020-08-05 16:34:28.869 TPO Profile Chart | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-08-05 16:34:28.914 * TPO Profile Chart | To restore the chart, remove this study. | 2020-08-05 16:34:28.914 * Symbol settings received. Request ID: 2. | 2020-08-05 16:34:30.642 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-08-05 16:34:30.661 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-08-05 16:35:13.819 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-08-05 16:37:16.445 * |
| [2020-08-05 18:36:08] |
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At the time that you provided this Message Log, you did not have any Sierra Chart usage time. You can see this from this line in the log: Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-08-05 16:34:22.083
But the account that you have posted from is showing that you have usage time. At this time restart Sierra Chart by following these instructions: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-05 18:36:36
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