Support Board
Date/Time: Fri, 01 Nov 2024 02:20:54 +0000
Error message when loading index data - unavailable
View Count: 474
| [2020-08-03 07:50:49] |
| TeeJay - Posts: 123 |
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Hi, I am using SC Exchange Data feed with indices subscribed. Every time I want to load a symbol with $ in the beginning directly through chart input with / - eg. /$NASX in the chart - I get the error message that the symbol is unknown. More than once I updated symbols via the server. Anyway the index is loaded then but the error message seems to be there always and this is really annoying. Can you please have a look into that. Screenshot attached Thanks |
 SierraChart_64_xnJIbn0m3N.jpg / V - Attached On 2020-08-03 07:50:38 UTC - Size: 120.71 KB - 230 views |
| [2020-08-03 08:33:43] |
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This is hard to avoid because Sierra Chart does request security definition data for the symbol from the connected Trading service since that may be a symbol which is valid with that service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-03 08:55:47] |
| TeeJay - Posts: 123 |
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But the data is loaded from the SC feed anyways, even if it would be a valid symbol in the trading service, isn't it? The index symbols don't really change, do they? Won't just a single request if symbol is in array[SC feed index symbols loaded from a json or whatever]
fix the problem?don't try to load from data service Anyway, if it does not cause any other issues... They all seem to load correctly so far Thanks |
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