Support Board
Date/Time: Sun, 09 Feb 2025 02:57:19 +0000
Account data feed payment
View Count: 523
| [2020-08-01 15:26:43] |
| User634421 - Posts: 1 |
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Hello I am having issues activating my data feed. I have received a message stating my account was below $5 and that I need to make a payment. I have funded my account and was under the impression that any monthly fees would be taken from my account balance. I will attach a screenshot of the message. Best regards, Alvaro
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 449FB2D9-6459-40D1-8B69-5AA21B63FE8F.png / V - Attached On 2020-08-01 15:24:44 UTC - Size: 465.43 KB - 216 views |
| [2020-08-02 01:38:41] |
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You are no longer receiving that message and yes you are fully paying for your Sierra Chart account directly. We see the Denali Exchange Data Feed is active on your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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