Support Board
Date/Time: Sat, 08 Feb 2025 20:48:49 +0000
no real time data
View Count: 662
| [2020-07-22 08:27:39] |
| User499391 - Posts: 1 |
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As of now, July 22 10.00 AM (CET) I have no real time data for Eurex or US futures. Disconnecting and re-connecting downloads past data but no data in real time. I will send you the Message log. Below is a screenshot. Please advise. Kind regards, Michael Ahrens SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-07-22 11:17:27.882 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-07-22 11:17:27.882 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-07-22 11:17:28.005 DTC Client socket (2) | Closed. | 2020-07-22 11:17:28.005 SC Data - All Services | Using username 0 | 2020-07-22 11:17:29.876 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2020-07-22 11:17:29.876 DTC Client socket (2) | Creating socket. | 2020-07-22 11:17:29.877 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2020-07-22 11:17:29.877 SC Data - All Services | Connected to server. | 2020-07-22 11:17:30.001 SC Data - All Services | Starting socket receive thread. | 2020-07-22 11:17:30.001 Date Time Of Last Edit: 2020-07-22 09:17:53
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 Screenshot Message log.png / V - Attached On 2020-07-22 09:16:44 UTC - Size: 207.51 KB - 222 views Attachment Deleted. Screenshot Message log.png / V - Attached On 2020-07-22 09:17:02 UTC - Size: 207.51 KB - 240 views |
| [2020-07-22 10:03:01] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-22 10:34:36] |
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You should be receiving the real-time data now but it is imperative that you update to the latest prerelease 2140. Since the patch we put in is only temporary and will be removed at the close of the day. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-22 14:02:41] |
| Alan F - Posts: 2 |
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I have no real time data either, it's been like this since the trial started. Have upgraded to 2140 and nothing changed.
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| [2020-07-22 16:08:37] |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Be sure to read the page linked above completely before making a further inquiry regarding real-time *futures* data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-22 16:32:47] |
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@User499391: Let us know if you are still not getting Real-Time data, or if the issue has been resolved for you.
Sierra Chart Support |
| [2020-07-22 16:43:09] |
| Alan F - Posts: 2 |
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Not getting it. Am I reading this right that you can't get trial real time data with the ES? |
| [2020-07-22 16:47:06] |
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@Alan F: My question was to the original poster. Your have a trial account. You have access to the following data services: What is Included in the Free Trial?: Data Sierra Chart Support |
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