Support Board
Date/Time: Sun, 09 Feb 2025 03:53:40 +0000
Negative Services Balances Upcoming Change Effective July 25, 2020
View Count: 1809
| [2020-07-17 19:42:24] |
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Effective July 25, 2020 any Sierra Chart account with a negative service balance of more than -20 USD, as the result of order fill fees when using the Sierra Chart order routing service, will have Sierra Chart features deactivated until payment. We will be putting out a system notification message about this. There are too many users with negative balances. However, you will still have the ability to access your trading account and make trades, flatten positions, view orders and positions and balances through the web-based trading panel: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel We will make sure the web-based trading panel is active for all accounts using the Sierra Chart Order Routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-17 19:43:21
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| [2020-08-04 00:09:00] |
| User950109 - Posts: 3 |
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These fees are not pulled from AMP Futures? Everything else is correct?
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| [2020-08-04 04:28:27] |
| User139520 - Posts: 26 |
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I have the same question like post #2. I have a futures account through AMP. This message regarding negative balance pops up when I open the SC platform. Though, AMP futures bills me for the order routing service and the advanced service package monthly. How do I resolve this?
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| [2020-08-04 04:51:53] |
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You should not have been getting this message. Please restart Sierra Chart and let us know if you are no longer receiving that message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-04 12:32:57] |
| User355030 - Posts: 163 |
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Honestly, I should be able to have these fees directly taken from my trading account...
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| [2020-08-04 13:11:56] |
| User950109 - Posts: 3 |
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I already put money into Sierra from paypal, it was only $10, can it get refunded back since I use AMP
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| [2020-08-04 17:20:52] |
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Regarding post #5, who is your broker? Regarding post #6 make this request here: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-05 19:04:46] |
| User355030 - Posts: 163 |
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@SCE Stage5 with advantage clearing
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| [2020-08-05 19:13:35] |
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Therefore, there is no support for billing order fill fees through your trading account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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