Support Board
Date/Time: Mon, 25 Nov 2024 12:49:23 +0000
cannot connect to Barchart
View Count: 1736
| [2014-01-30 11:44:49] |
| User53496 - Posts: 34 |
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hi, i have a new accout at Barchart, and cannot connect. here is the log: Barchart: Verifying status of username. | 2014-01-30 06:43:49 Barchart: Requesting user settings from http://www.ddfplus.com for SCeyal | 2014-01-30 06:43:49 HTTP request #5 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-01-30 06:44:10 Barchart: Verification of username status failed. | 2014-01-30 06:44:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-01-30 06:44:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-01-30 06:44:10 Barchart: Reset socket. | 2014-01-30 06:44:10 Barchart: Disconnected. | 2014-01-30 06:44:10 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-30 06:44:10 Barchart: Verifying status of username. | 2014-01-30 06:44:15 Barchart: Requesting user settings from http://www.ddfplus.com for SCeyal | 2014-01-30 06:44:15 File >> Disconnect selected. | 2014-01-30 06:44:21 Barchart: Reset socket. | 2014-01-30 06:44:21 Barchart: Disconnected. | 2014-01-30 06:44:21 |
| [2014-01-30 16:01:50] |
| User53496 - Posts: 34 |
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sure i did.. it's not my first time :/ but i need to know what's the problem |
| [2014-01-30 16:05:32] |
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This is the relevant error: HTTP request #5 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-01-30 06:44:10 Are you able to get to this webpage in your website browser?: http://www.ddfplus.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-30 16:06:55] |
| User53496 - Posts: 34 |
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yes
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| [2014-01-30 16:12:39] |
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Then this means a firewall is blocking the connection on your system. Refer to help topic 1.2 here: http://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-30 16:15:10
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| [2014-01-30 16:14:44] |
| User53496 - Posts: 34 |
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ok, i'll handle it.. thanks!
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