Support Board
Date/Time: Mon, 25 Nov 2024 12:14:43 +0000
what is hapening with my Sierra Chart?
View Count: 1139
| [2014-01-29 21:20:52] |
| User42397 - Posts: 19 |
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What is going on with my Sierra Chart? This log keeps poppingup every five seconds. Software version: 1084 | 2014-01-28 17:16:34 Usage end date: 2014-02-10 | 2014-01-28 17:16:34 Enabled for: Sierra Chart Historical Data Service. | 2014-01-28 17:16:34 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-01-28 17:16:34 Active service: Open E Cry FIX/FAST | 2014-01-28 17:16:34 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-01-28 17:16:34 2014-01-28 16:16:34 Local computer clock time | 2014-01-28 17:16:34 2014-01-29 00:16:34 GMT time | 2014-01-28 17:16:34 2014-01-28 17:16:34 Time zone adjusted time | 2014-01-28 17:16:34 Time difference to server time: 1 seconds. | 2014-01-28 17:16:34 Program path: C:\SierraChart\ | 2014-01-28 17:16:34 Data Files path: C:\SierraChart\Data\ | 2014-01-28 17:16:34 OS Version Number: 6.1 | 2014-01-28 17:16:34 Checking for new symbol settings for oec | 2014-01-28 17:16:34 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-01-28 17:16:39 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-01-28 17:16:39 The network socket is connected. | 2014-01-28 17:16:39 The socket starting SSL connection. | 2014-01-28 17:16:39 SSL socket is now connected. | 2014-01-28 17:16:39 OEC FIX Trading session: Sending the Logon message. | 2014-01-28 17:16:39 Open E Cry FIX/FAST: Connected to trading server. | 2014-01-28 17:16:39 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-01-28 17:16:39 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-01-28 17:16:39 The network socket is connected. | 2014-01-28 17:16:40 OEC FAST Market Data session: Sending the Hello message. | 2014-01-28 17:16:40 OEC FAST Market Data session: Failed to decode a message. No template with ID: 1497549048. Bytes received: <C0>, followed by: <7D82, 4F45-4320-4641-5354-2050-7269-6365-F3, 6874-7470-3A2F-2F4F-7065-6E46-4153-542E-6F72-672F-4F70-656E-4641-5354-2F31-2EB1>. | 2014-01-28 17:16:40 OEC FAST Market Data session: Socket connection was closed without any logout messages sent or received. | 2014-01-28 17:16:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-01-28 17:16:40 Date Time Of Last Edit: 2014-01-29 21:34:27
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| [2014-01-29 21:34:06] |
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This problem has been resolved. Update Sierra Chart by selecting Help >> Download Current Version. Here are more detailed instructions: https://www.sierrachart.com/index.php?l=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-29 21:36:03
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