Support Board
Date/Time: Mon, 25 Nov 2024 10:38:18 +0000
Connecting from Velocity.Ilqfutures
View Count: 1154
| [2014-01-29 16:43:18] |
| User70126 - Posts: 1 |
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Hi, Im using the account name and password provided me by Velocity.ilqfutures but when I follow the instructions in the data/trade service settings and press connect it says username and password not recognized as seen here. Software version: 1086 | 2014-01-29 16:38:50 Enabled for: Sierra Chart Historical Data Service. | 2014-01-29 16:38:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-01-29 16:38:50 Active service: TT FIX | 2014-01-29 16:38:50 Data/Trade Service Settings automatically set. | 2014-01-29 16:38:50 Time Zone: +00:00:00 (UTC+00) | 2014-01-29 16:38:50 2014-01-29 09:38:50 Local computer clock time | 2014-01-29 16:38:50 2014-01-29 16:38:50 GMT time | 2014-01-29 16:38:50 2014-01-29 16:38:50 Time zone adjusted time | 2014-01-29 16:38:50 Time difference to server time: 1 seconds. | 2014-01-29 16:38:50 Program path: C:\SierraChart\ | 2014-01-29 16:38:50 Data Files path: C:\SierraChart\Data\ | 2014-01-29 16:38:50 OS Version Number: 6.1 | 2014-01-29 16:38:50 Checking for new symbol settings for tt | 2014-01-29 16:38:50 TT FIX: Connecting. | 2014-01-29 16:38:55 Starting the Price Feed session. Connecting to 63.85.80.113 port 10502... | 2014-01-29 16:38:55 The network socket is connected. | 2014-01-29 16:38:55 TT Price Feed FIX Session: Sending the Logon message. | 2014-01-29 16:38:56 TT Price Feed FIX Session: Received a Logout message. Text = Username / Password not recognized. | 2014-01-29 16:38:56 TT Price Feed FIX Session: Sending a Logout message. Text = Received Logout message. | 2014-01-29 16:38:56 TT Price Feed FIX Session: Logged out and disconnected. | 2014-01-29 16:38:56 Disconnected from TT FIX Price Feed session. | 2014-01-29 16:38:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-01-29 16:38:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-01-29 16:38:56 TT FIX: Disconnected. | 2014-01-29 16:38:56 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-29 16:38:56 |
| [2014-01-29 16:52:00] |
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Please contact Velocity about this: TT Price Feed FIX Session: Received a Logout message. Text = Username / Password not recognized. | 2014-01-29 16:38:56 There is either a problem with the Sender Comp ID or the Password in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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