Support Board
Date/Time: Mon, 25 Nov 2024 10:44:25 +0000
Charts from this week not showing
View Count: 1275
| [2014-01-29 12:24:26] |
| darkpool - Posts: 39 |
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Hi, I have just upgraded to the latest version from 997 and have completed the necessary steps required due to the CTS Fix connection. For some reason my charts aren't showing any data from this week. It simply stops after the 24th. I have already tried: - Delete all data and download - Edit/download data - redownload from the 25th onwards This is specific to the ES after changing the instrument/symbol from the old one to the new one because of FIX. Any suggestions of what I need to do to resolve this? Thanks. edit: I have just checked another instrument (6E) and that seems to be working fine. So im really confused what's happening with the ES? I am using continuous volume back adjusted contracts in case that is relevant. Date Time Of Last Edit: 2014-01-29 12:35:21
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| [2014-01-29 12:59:33] |
| darkpool - Posts: 39 |
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Here is a section from my log. It appears as if the data is not being downloaded (presumably a problem on the CTS T4 side). But then why are other instruments working correctly? It's just the ES that is not behaving. HD Request # 5 - Requesting historical Tick data for ES.CME_20140300_ESH4.CME_Eq from 2014-01-24 00:00:00 to 2014-01-24 00:00:00 (US Central Time). | 2014-01-29 06:53:45
CTS FIX Historical Data: Disconnecting due to a loss of activity. No activity for at least 62 seconds. | 2014-01-29 06:54:56 CTS FIX Historical Data: Sending a Logout message. Text = No response received after Test Request. | 2014-01-29 06:54:56 The SSL socket was shut down successfully. | 2014-01-29 06:54:56 CTS FIX Historical Data: Socket closed without completing the logout sequence. | 2014-01-29 06:54:56 CTS FIX Historical Data: Disconnected. | 2014-01-29 06:54:56 HD Request # 5 - Received 472190 records from 2014-01-22 17:00:00 to 2014-01-23 16:14:59 (23.2 hours) and wrote 94585 records for ES.CME_20140300_ESH4.CME_Eq | 2014-01-29 06:54:57 Added 1766 Time and Sales records to Intraday data file for ES.CME_20140300_ESH4.CME_Eq after download. | 2014-01-29 06:54:57 HD Request # 6 - Downloading Intraday chart data for ES.CME_20140300_ESH4.CME_Eq to the file ES.CME_20140300_ESH4.CME_Eq.scid. Service: cts | 2014-01-29 06:54:57 HD Request # 6 - Truncating file to starting Date-Time of 2014-01-23 13:06:23 | 2014-01-29 06:54:57 HD Request # 6 - Download start Date-Time: 2014-01-23 13:06:22.0 | 2014-01-29 06:54:57 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-01-29 06:54:57 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-01-29 06:54:57 The network socket is connected. | 2014-01-29 06:54:57 The socket starting SSL connection. | 2014-01-29 06:54:57 SSL socket is now connected. | 2014-01-29 06:54:58 CTS FIX Historical Data: Sending the Logon message. | 2014-01-29 06:54:58 CTS FIX Historical Data: Connected to Historical data server. | 2014-01-29 06:55:00 HD Request # 6 - Requesting historical Tick data for ES.CME_20140300_ESH4.CME_Eq from 2014-01-23 00:00:00 to 2014-01-23 00:00:00 (US Central Time). | 2014-01-29 06:55:00 |
| [2014-01-29 13:22:27] |
| darkpool - Posts: 39 |
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I have just checked a 3rd instrument (ZB) which also appears to be loading correctly. Im completely out of ideas why the ES will load all historical intraday data correctly up until a few days ago,...then nothing. 70 minutes till the pit opens. eek. |
| [2014-01-29 14:07:08] |
| darkpool - Posts: 39 |
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Ok, after deleting all data and reloading +-4 times, all ES data seems to be loaded. Not sure why that was happening. Just in time for pit open :) |
| [2014-01-29 16:14:47] |
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CTS FIX Historical Data: Disconnecting due to a loss of activity. No activity for at least 62 seconds. | 2014-01-29 06:54:56 This indicates it is a CTS server issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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