Support Board
Date/Time: Sat, 08 Feb 2025 14:16:10 +0000
Sub Instances - No connection
View Count: 642
| [2020-07-08 09:42:56] |
| jimskin - Posts: 127 |
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I have five sub instances open which are no longer connecting to the data feed. I just noticed in the 'Data/Trade Service Settings' section it says: 'DTC - Sub Instance (Not enabled on package). Have you recently changed the packages and removed real-time data on the sub instances?
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| [2020-07-08 09:50:18] |
| jimskin - Posts: 127 |
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Also, the sub instances are no longer opening when I launch SC.
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| [2020-07-08 10:29:35] |
| jimskin - Posts: 127 |
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Strange. The sub instances are now connecting without the 'Not enabled on package' message but the sub instances are not opening on startup. I have to open the sub instances manually. Are you having server issues at your end? v2098 64-bit.
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| [2020-07-08 11:22:43] |
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You need to update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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