Support Board
Date/Time: Sat, 08 Feb 2025 10:40:41 +0000
Chart has stopped updating
View Count: 533
| [2020-07-06 16:32:54] |
| User686777 - Posts: 1 |
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For some reason my US based charts have stopped updating, they are stuck at 17:45 on the 3rd of July. Also my alert manager has stopped producing alerts. I have re-booted the software on a number of occasions and it has not worked. Please could you advise? Many thanks. Chris I am using NewWizardIntraday and NewWizardEOD charts which both tracks 6 main indicies. I'm new to this so I may be missing something, or may have done something wrong, but would appreciate your help in getting this back up and running please. Many thanks |
| [2020-07-06 18:39:38] |
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Tell us one symbol which is not updating in real time. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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