Support Board
Date/Time: Sat, 08 Feb 2025 11:05:41 +0000
Connection Error message from Service. Logon Error received from service
View Count: 844
| [2020-07-06 10:23:02] |
| 6Jack6Jones6 - Posts: 17 |
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Reading Internal Order ID file. | 2020-07-04 10:12:42.058 Reading Trade Orders file. | 2020-07-04 10:12:42.101 Reading Trade Positions file. | 2020-07-04 10:12:42.101 Reading Account Balance file. | 2020-07-04 10:12:42.102 UDPListener (1468). Port 22904 | Listening on UDP port 22904. | 2020-07-04 10:12:42.114 Software version: 2128 64-bit | 2020-07-04 10:12:42.114 Primary Thread ID: 17420 | 2020-07-04 10:12:42.114 Usage end date: 2020-07-17 | 2020-07-04 10:12:42.114 Enabled for: Advanced Features 2. | 2020-07-04 10:12:42.114 Enabled for: Sierra Chart Historical Data Service. | 2020-07-04 10:12:42.114 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-04 10:12:42.114 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-04 10:12:42.114 Current selected Data/Trading service: Rithmic Trading | 2020-07-04 10:12:42.114 Custom symbol settings values: enabled | 2020-07-04 10:12:42.114 Chart Update Interval: 500 | 2020-07-04 10:12:42.114 Intraday Data Storage Time Unit: 1 | 2020-07-04 10:12:42.114 Time Zone: +00:00:00 (UTC+00) | 2020-07-04 10:12:42.114 2020-07-04 06:12:42 Local computer time | 2020-07-04 10:12:42.114 2020-07-04 10:12:42 Local computer time in UTC | 2020-07-04 10:12:42.114 2020-07-04 10:12:42 Local computer time in SC Time Zone | 2020-07-04 10:12:42.114 2020-07-04 10:12:41 Server time in UTC | 2020-07-04 10:12:42.114 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-07-04 10:12:42.114 Program path: C:\SierraChart\ | 2020-07-04 10:12:42.114 Data Files path: C:\SierraChart\Data\ | 2020-07-04 10:12:42.114 OS Version Number: 10.0 | 2020-07-04 10:12:42.114 Locale Setting: C | 2020-07-04 10:12:42.114 Allowed protected custom studies: | 2020-07-04 10:12:42.114 Rithmic Trading | Port for executable: 54571 | 2020-07-06 10:19:04.129 Listening socket (1652). Port 54571 | Closed. | 2020-07-06 10:19:04.129 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-07-06 10:19:04.130 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-07-06 10:19:04.160 Rithmic Trading | Bridge process is running. | 2020-07-06 10:19:06.177 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54571 | 2020-07-06 10:19:06.177 DTC Client socket (1) | Creating socket. | 2020-07-06 10:19:06.177 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-07-06 10:19:06.177 Rithmic Trading | Connected to server. | 2020-07-06 10:19:06.187 Rithmic Trading | Starting socket receive thread. | 2020-07-06 10:19:06.187 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-07-06 10:19:06.187 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-07-06 10:19:06.188 Rithmic Trading | Sending logon request message. | 2020-07-06 10:19:06.188 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-07-06 10:19:06.191 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-07-06 10:19:06.193 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-07-06 10:19:06.193 Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2020-07-06 10:19:14.528 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-07-06 10:19:14.529 Rithmic Trading | Received logon response. | 2020-07-06 10:19:14.530 Rithmic Trading | Server Name: DTC Bridge. | 2020-07-06 10:19:14.530 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-07-06 10:19:14.530 Rithmic Trading | Logon error received from server | 2020-07-06 10:19:14.530 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-07-06 10:19:14.530 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:19:14.530 DTC Client socket (1) | CloseSocket call. | 2020-07-06 10:19:14.532 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-06 10:19:14.533 DTC Client socket (1) | Closed. | 2020-07-06 10:19:14.533 Rithmic Trading | Waiting for socket receive thread to end | 2020-07-06 10:19:14.544 DTC Client socket (0) | CloseSocket call. | 2020-07-06 10:19:14.544 Rithmic Trading | Disconnected. | 2020-07-06 10:19:14.544 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:19:14.544 Rithmic Trading | Port for executable: 54603 | 2020-07-06 10:21:14.558 Listening socket (1744). Port 54603 | Closed. | 2020-07-06 10:21:14.559 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-07-06 10:21:14.562 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-07-06 10:21:14.628 Rithmic Trading | Bridge process is running. | 2020-07-06 10:21:16.628 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54603 | 2020-07-06 10:21:16.628 DTC Client socket (1) | Creating socket. | 2020-07-06 10:21:16.628 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-07-06 10:21:16.628 Rithmic Trading | Connected to server. | 2020-07-06 10:21:16.630 Rithmic Trading | Starting socket receive thread. | 2020-07-06 10:21:16.630 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-07-06 10:21:16.630 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-07-06 10:21:16.632 Rithmic Trading | Sending logon request message. | 2020-07-06 10:21:16.632 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-07-06 10:21:16.634 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-07-06 10:21:16.636 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-07-06 10:21:16.636 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-07-06 10:21:17.062 DTC Client socket (1) | CloseSocket call. | 2020-07-06 10:21:17.250 Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2020-07-06 10:21:17.250 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-06 10:21:17.250 DTC Client socket (1) | Closed. | 2020-07-06 10:21:17.250 Rithmic Trading | Received logon response. | 2020-07-06 10:21:17.251 Rithmic Trading | Server Name: DTC Bridge. | 2020-07-06 10:21:17.251 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-07-06 10:21:17.251 Rithmic Trading | Logon error received from server | 2020-07-06 10:21:17.251 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-07-06 10:21:17.251 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:21:17.251 Rithmic Trading | Waiting for socket receive thread to end | 2020-07-06 10:21:17.274 DTC Client socket (0) | CloseSocket call. | 2020-07-06 10:21:17.274 Rithmic Trading | Disconnected. | 2020-07-06 10:21:17.275 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:21:17.275 Help please! Date Time Of Last Edit: 2020-07-06 11:19:22
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| [2020-07-06 11:21:51] |
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Do you really want us to help you? We want to provide quality and reliable solutions. Not this nonsense from Rithmic. We have terminated support for Rithmic. There are problems using Rithmic as you are having. These are not Sierra Chart issues at all. Use the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service Please let us know who your broker is and we will help you get set up with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-06 11:22:08
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| [2020-07-06 11:38:37] |
| 6Jack6Jones6 - Posts: 17 |
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AMP Global is my Broker
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| [2020-07-06 11:39:40] |
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Therefore, please complete this form: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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