Support Board
Date/Time: Sat, 08 Feb 2025 11:15:18 +0000
Caught an unhandled exception in c_Chart::WindowProc
View Count: 764
| [2020-07-06 08:27:10] |
| User350416 - Posts: 43 |
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Hi, I'm having this error message when I try to use the hand tool and move the chart around: Exception occurs in void __cdecl c_Chart::OnLButtonDown(unsigned int,class CPoint) at line: 1597 | 2020-07-06 10:24:18.445 * FESX0920-EUREX [CBV] 60 Min #5 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 22414369 | 2020-07-06 10:24:18.445 * Exception occurs in void __cdecl c_Chart::OnLButtonDown(unsigned int,class CPoint) at line: 1597 | 2020-07-06 10:24:18.925 * FESX0920-EUREX [CBV] 60 Min #5 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 31917253 | 2020-07-06 10:24:18.925 * Thanks for your help |
| [2020-07-06 11:32:48] |
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Update Sierra Chart to the latest version following the instructions here: Software Download: Fast Update See if this resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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