Support Board
Date/Time: Sun, 22 Dec 2024 06:26:17 +0000
Delayed Denali Live Feed
View Count: 925
| [2020-06-29 15:28:06] |
| User362984 - Posts: 1 |
|
Hello, I am looking at charts for ES and it appears that I am delayed by about 10 minutes or so switching from Simulation to Live using the Denali data feed. Is there something else I should be doing to be able to trade live without the delay? Thank you. |
| [2020-06-29 15:45:28] |
| John - SC Support - Posts: 36808 |
|
You do not have the Denali Exchange Data Feed active on your account. This is why you are getting the delayed data. We see that you are setup to have the data feed paid through AMP, and that you have completed the data feed agreements. Therefore, you need to tell AMP to enable the Denali Exchange Data Feed for your account and let them know which exchange(s) you want to activate. You will find the information on the available exchange options here: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-30 23:56:15] |
| User745800 - Posts: 2 |
|
I have a similar problem, although only around 3-5 minutes. My charts do not say [delayed] but the data is delayed. I also pay for Denali through AMP. I just did 2 support tickets with them and they say they reset my data feed connection request twice, but here I am still with delayed data. Anything you can do on Sierra Chart's end to help?
|
| [2020-07-01 07:12:15] |
| |
|
Tell us what symbol is delayed and follow the instructions below: ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Also refer to: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-01 07:12:32
|
| [2020-07-01 13:44:15] |
| User745800 - Posts: 2 |
|
The problem seem to have worked itself out. Thank you for the help
|
To post a message in this thread, you need to log in with your Sierra Chart account: