Support Board
Date/Time: Sat, 08 Feb 2025 05:57:09 +0000
Unable to connect to data
View Count: 590
| [2020-06-25 16:22:10] |
| User445632 - Posts: 6 |
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Good morning support, i hope you are having a good day. Can you please help me connect, today i came in and all my global settings were blank. I reentered username and password and firm and it continues to say "waiting to reconnect". I am using CTS T4 FIX Data. Thank you for your help. Scott Cunningham |
| [2020-06-25 18:52:13] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Select File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog There may be an issue with your computer's clock setting. Make sure it is set correctly: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-25 18:52:36
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