Support Board
Date/Time: Sat, 08 Feb 2025 05:50:32 +0000
Sierra chart unresponsive
View Count: 658
| [2020-06-25 08:38:59] |
| User350416 - Posts: 43 |
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Hi, When adding a study collection button to the control bar and then clicking on "customize button", sierra Charts remains unresponsive. When opening the windows task manager, SC shows very high power usage and remains blocked with that status. The progam freezes. Can you fix that ? Is there a way to kill the process causing this without having to terminate the program thru the windows task manager ? Thank you |
| [2020-06-25 10:58:11] |
| Sierra_Chart Engineering - Posts: 18338 |
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The problem related to this must be with your own system and based upon another post you are having, you definitely have some issues apparently related to running out of memory. This is not a Sierra Chart issue at all. We recommend using the 64-bit version of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-25 10:58:25
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| [2020-06-25 11:14:06] |
| User350416 - Posts: 43 |
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If migrating to the 64 bits version, is there a way to migrate as well all my chartbooks, control bars, study collections and tools settings so i dont have to do all of this again? It would take too long to recreate everything again Thanks. |
| [2020-06-25 19:24:01] |
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Those will all be there just as they are now. You will not see any difference when using the 64-bit version versus the 32-bit. You will not need to redo anything. You just simply run the 64-bit version: Software Download: Difference Between 32 and 64-bit Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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