Support Board
Date/Time: Tue, 04 Mar 2025 21:42:54 +0000
Hi please help me
View Count: 970
| [2020-06-24 07:04:26] |
| User759759 - Posts: 4 |
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I paid for package 3 and I get no data i paid and the chart not go to conect its stay offoline its tell me this sc all date not include on the package i using demo acc and i dont wanna open real acc yet i need more time in demo so i I paid for package 3 and i dident get anything I couldn't connect please help me ty daniel ben ami |
| [2020-06-24 19:53:41] |
| Sierra_Chart Engineering - Posts: 18654 |
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You have two Sierra Chart accounts. We want you to login to Sierra Chart with the account danielbenamiaharon: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name And we will move the 36 USD credit you added to the account you posted with, to the account listed above. And we will activate Service Package 3 on that account. And we recommend that you start with the Delayed Exchange data feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-24 19:54:26
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| [2021-12-21 21:42:30] |
| User759759 - Posts: 4 |
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HIi buy the Service Package 3 in 36 usd and i dont receive CME, CBOT, NYMEX, COMEX realtime data i have 15 minute delayed data i need a real time date with include the spy Nasdaq resell and dow how i do that? pic below ty |
| [2021-12-21 21:46:07] |
| User759759 - Posts: 4 |
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i have the bars but its delayed one more pic below ty |
 חוזים 2.png / V - Attached On 2021-12-21 21:45:59 UTC - Size: 129.43 KB - 145 views |
| [2021-12-21 22:11:29] |
| John - SC Support - Posts: 38369 |
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In order to get the CME Group data, you will have to pay for it, either from us or from your trading service. The first thing you need to understand, however, is that in order to qualify as a Non-Professional for the CME Group and get the non-professional exchange fees, you need to have a live, funded, futures trading account to which you can connect your Sierra Chart. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have a trading account, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Once you have this worked out, then if you want to get the real-time data from us, then you will follow the Setup Instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-22 20:14:21] |
| User759759 - Posts: 4 |
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I HAVE A live, funded, futures trading account AND its doesnt connect me to the real time its delay i cant do the live pic below |
| לא מתחבר.png / V - Attached On 2021-12-22 20:14:10 UTC - Size: 144.48 KB - 137 views |
| [2021-12-23 16:05:03] |
| John - SC Support - Posts: 38369 |
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What Broker/FCM do you use for your trading account? You need to setup your Sierra Chart to connect to that service in order to qualify for the non-professional exchange fees from the CME. Once we know what service you are using, then we can point you to the proper instructions to connect.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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