Support Board
Date/Time: Sat, 08 Feb 2025 05:57:06 +0000
I need help!
View Count: 968
| [2020-06-22 14:24:30] |
| Mr.DaxF - Posts: 45 |
|
hello. now i will used Tradovate as broker and have CQG life conection! and have now and open package 5 access on here! what is needing to have all what i wanted: datafeed / software / access to the CME ? also when i will login with my CQG life data than comes a orange box and there says somthing like: "not valid name of market" or somthing like that! Why? please assist me. bye |
| [2020-06-22 16:04:18] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-22 20:23:41] |
| Mr.DaxF - Posts: 45 |
|
Here we go: Software version: 2124 64-bit | 2020-06-22 15:24:32.299 Primary Thread ID: 3756 | 2020-06-22 15:24:32.299 Usage end date: 2020-07-22 | 2020-06-22 15:24:32.299 Enabled for: Advanced Features 2. | 2020-06-22 15:24:32.299 Enabled for: Sierra Chart Historical Data Service. | 2020-06-22 15:24:32.299 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-22 15:24:32.299 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-22 15:24:32.299 Current selected Data/Trading service: CQG WebAPI | 2020-06-22 15:24:32.299 Custom symbol settings values: enabled | 2020-06-22 15:24:32.299 Chart Update Interval: 500 | 2020-06-22 15:24:32.300 Intraday Data Storage Time Unit: 0 | 2020-06-22 15:24:32.300 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-22 15:24:32.300 2020-06-22 22:24:32 Local computer time | 2020-06-22 15:24:32.300 2020-06-22 20:24:32 Local computer time in UTC | 2020-06-22 15:24:32.300 2020-06-22 15:24:32 Local computer time in SC Time Zone | 2020-06-22 15:24:32.300 2020-06-22 20:21:23 Server time in UTC | 2020-06-22 15:24:32.300 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-06-22 15:24:32.300 Program path: C:\SierraChart\ | 2020-06-22 15:24:32.300 Data Files path: C:\SierraChart\Data\ | 2020-06-22 15:24:32.300 OS Version Number: 6.3 | 2020-06-22 15:24:32.300 Locale Setting: C | 2020-06-22 15:24:32.300 Allowed protected custom studies: | 2020-06-22 15:24:32.300 F.US.ENQU20 1 Min #2 | Reloading chart. | 2020-06-22 15:24:48.662 F.US.ENQU20 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQU20.scid | 2020-06-22 15:24:48.682 CQG WebAPI | Starting real-time market data updates for: F.US.ENQU20. ID: 2 Service code: cqg | 2020-06-22 15:24:49.148 CQG WebAPI | Sending symbol resolution request for F.US.ENQU20. ID: 822783 | 2020-06-22 15:24:49.148 CQG WebAPI | Requesting security definition data for: F.US.ENQU20. ID: 2 | 2020-06-22 15:24:49.148 Added historical Intraday data request for F.US.ENQU20 to the queue. | 2020-06-22 15:24:49.148 Intraday data recording state for symbol F.US.ENQU20 is set to download 'Pending'. | 2020-06-22 15:24:49.148 Triggering next historical data download in queue. | 2020-06-22 15:24:49.148 Delaying start of download for F.US.ENQU20 | 2020-06-22 15:24:49.148 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQU20. Search Symbol: F.US.ENQU20. Request ID: 822783. Contract ID: 2. | 2020-06-22 15:24:49.189 CQG WebAPI | Requesting market data for F.US.ENQU20 | 2020-06-22 15:24:49.189 CQG WebAPI | Market data subscription for F.US.ENQU20 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2020-06-22 15:24:49.280 Symbol Error - F.US.ENQU20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2020-06-22 15:24:49.280 HD Request # 2 | Downloading Intraday chart data for F.US.ENQU20 to the file F.US.ENQU20.scid. Service: cqg | 2020-06-22 15:24:49.384 Compressing file: C:\SierraChart\Data\F.US.ENQU20.scid. This may take a while. | 2020-06-22 15:24:49.386 HD Request # 2 | Download start date-time: 2019-12-19 14:24:49.000 | 2020-06-22 15:24:49.386 HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2020-06-22 15:24:49.386 Socket (2) | Creating socket. | 2020-06-22 15:24:49.441 Socket (2) | Connecting to IP: 204.15.197.14. | 2020-06-22 15:24:49.441 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-06-22 15:24:49.723 HD Request # 2 | Sending historical data logon request message. | 2020-06-22 15:24:49.723 HD Request # 2 | Requesting Intraday data. Start date-time: 2019-12-19 14:24:49. Record interval: 0. Symbol: F.US.ENQU20 | 2020-06-22 15:24:50.336 HD Request # 2 | Decompressing data. | 2020-06-22 15:24:50.473 HD Request # 2 | Receiving Intraday data for F.US.ENQU20 starting at 2019-12-26 15:01:45 | 2020-06-22 15:24:50.920 HD Request # 2 | Timestamp of first Intraday data file record written: 2019-12-26 15:01:45 | 2020-06-22 15:24:51.386 Socket (2) | CloseSocket call. | 2020-06-22 15:25:08.258 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-06-22 15:25:08.258 Historical data download thread signaled to stop. | 2020-06-22 15:25:08.261 HD Request # 2 | Received 2686855 records from 2019-12-26 15:01:45.000 to 2020-06-22 15:15:00.010 (179.0 days) and wrote 2686855 records for F.US.ENQU20 | 2020-06-22 15:25:08.262 HD Request # 2 | Completion time: 19s | 2020-06-22 15:25:08.263 HD Request # 2 | Intraday data download complete for F.US.ENQU20. Unique request ID: 2 | 2020-06-22 15:25:08.263 Removing historical data download ID 2. | 2020-06-22 15:25:08.263 Real-time Intraday chart data file updates started for F.US.ENQU20 | 2020-06-22 15:25:08.263 Intraday chart data file opened for F.US.ENQU20 | 2020-06-22 15:25:08.263 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-06-22 15:25:08.263 Triggering next historical data download in queue. | 2020-06-22 15:25:08.263 Socket (2) | Socket gracefully closed by remote side. | 2020-06-22 15:25:08.393 Socket (2) | Closed. | 2020-06-22 15:25:08.393 http://www.sierrachart.com/image.php?Image=1592857733195.png My issue is: 1. i will backtest my system but without delayed data! WITHIN real non-delyed data! 2. will used fully and without issues CQG! solutions? thx. bye Date Time Of Last Edit: 2020-06-22 20:31:06
|
| [2020-06-23 02:21:07] |
| |
|
These are the relevant messages: CQG WebAPI | Market data subscription for F.US.ENQU20 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2020-06-22 15:24:49.280
Refer to:Symbol Error - F.US.ENQU20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2020-06-22 15:24:49.280 CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-25 08:51:46] |
| Mr.DaxF - Posts: 45 |
|
can you explain it deeper!? means: on wich side i must do somthing here means on sierrachart or on my broker side? thx. |
| [2020-06-25 09:27:21] |
| |
|
You need to read through the documentation here about this: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges (Market Data Authorizations for Symbols/Exchanges) It answers the question. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-25 09:27:33
|
| [2020-06-25 09:46:58] |
| Mr.DaxF - Posts: 45 |
|
okay thank you i will check something.
|
| [2020-06-25 10:38:37] |
| Mr.DaxF - Posts: 45 |
|
okay i havebroker side find a soultion. perfect. thank you all on desk for help
|
To post a message in this thread, you need to log in with your Sierra Chart account: