Support Board
Date/Time: Sat, 08 Feb 2025 03:12:12 +0000
Bars Error / Data error on chart
View Count: 666
| [2020-06-19 04:58:00] |
| K.Singh - Posts: 5 |
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Hello Sir We are new in Sierra chart, we have register a demo account to check the feature of software.we really like it however we found a data chart error as per our strategy. we have explained in the attached screenshots. we have tried to eliminate weekend data , change session times & timezones nothing seems to work. please look into it as we looking to go live with sierra. Is there is anyway we can count the number of bars between two lows , two highs or two highs lows Thanks |
 1. 10 days.PNG / V - Attached On 2020-06-19 04:56:18 UTC - Size: 29.71 KB - 218 views 2. 5 day(24 x 5).PNG / V - Attached On 2020-06-19 04:56:21 UTC - Size: 54.44 KB - 200 views 3. two day n minutes.PNG / V - Attached On 2020-06-19 04:56:26 UTC - Size: 58.22 KB - 222 views |
| [2020-06-19 10:41:54] |
| K.Singh - Posts: 5 |
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Hello Sir we able to figure out the problem .the option dont load weekend data doesn't seem to be working. Attaching two screenshots 1st charts is 10Days chart 2nd chart is 10 days chart converted into minutes that is 14400 minutes. both the charts are technically same 10 day charts ,they should be making same number of bars between high and lows. which is not the case. Regards K. Singh Date Time Of Last Edit: 2020-06-19 15:06:04
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Attachment Deleted. 1. 10 day.PNG / V - Attached On 2020-06-19 15:05:51 UTC - Size: 99.55 KB - 201 views 2. 10 day minutes chart.PNG / V - Attached On 2020-06-19 15:05:54 UTC - Size: 107.31 KB - 194 views |
| [2020-06-19 18:50:52] |
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Make sure this setting is unchecked: Chart Settings: New Bar at Session Start (Chart >> Chart Settings >> Session Times >> Intraday Chart Session Times menu) And refer to this documentation: Chart Session Times: Load Weekend Data Setting (Chart >> Chart Settings >> Session Times) And this section: Chart Session Times: Understanding Trading Day Dates Based on Session Times Read the documentation above carefully. We cannot provide further help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-19 19:09:33
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| [2020-06-21 10:10:28] |
| K.Singh - Posts: 5 |
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Hello Sir We read the documentation carefully and implemented it.It appears the problem is not with the weekend data setting.It seems to be working fine. We found the problem in the custom period script. Attaching Four charts 1. 1d chart 2. 1440m chart 3. 2d chart 4. 2880m chart Chart 1 and 2 are the same. Problem starts with chart number 4. 2880 minutes makes 48hours(2days).But the script is not forming 2880 minute candles. As the number of bars are way more than 2d chart. *****ALL OTHER SETTING WERE THE SAME AS 1440M CHART****** ****Hence the script Error**** "We cannot provide further help with this." Solving this issue is not helping just us but the whole sierra chart community. Kind Regards K.Singh Date Time Of Last Edit: 2020-06-21 15:40:20
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| 1. 1d chart.PNG / V - Attached On 2020-06-21 10:09:32 UTC - Size: 57.21 KB - 200 views 2. 1440m chart.PNG / V - Attached On 2020-06-21 10:09:35 UTC - Size: 67.38 KB - 206 views |
| [2020-06-21 10:11:01] |
| K.Singh - Posts: 5 |
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PFA
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| 3. 2d chart.PNG / V - Attached On 2020-06-21 10:10:41 UTC - Size: 56.66 KB - 196 views 4. 2880m chart.PNG / V - Attached On 2020-06-21 10:10:45 UTC - Size: 58.68 KB - 195 views |
| [2020-06-23 04:43:39] |
| K.Singh - Posts: 5 |
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Hello Sir Any update on the issue ? Thanks K.Singh |
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