Support Board
Date/Time: Fri, 07 Feb 2025 22:19:59 +0000
sierra not connected message
View Count: 570
| [2020-06-15 09:21:49] |
| User475342 - Posts: 8 |
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I made a payment on friday and another one today by moistake, charts still not connecting
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| [2020-06-15 10:54:44] |
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Your Sierra Chart account is active. If you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-15 12:36:54] |
| User475342 - Posts: 8 |
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Software version: 2086 64-bit | 2020-06-15 13:32:50.372 Primary Thread ID: 11588 | 2020-06-15 13:32:50.372 Usage end date: 2020-06-13 | 2020-06-15 13:32:50.372 Enabled for: Advanced Features 2. | 2020-06-15 13:32:50.372 Enabled for: Sierra Chart Historical Data Service. | 2020-06-15 13:32:50.372 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-15 13:32:50.372 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-15 13:32:50.372 Current selected Data/Trading service: IQFeed | 2020-06-15 13:32:50.372 Custom symbol settings values: disabled | 2020-06-15 13:32:50.372 Chart Update Interval: 500 | 2020-06-15 13:32:50.372 Intraday Data Storage Time Unit: 0 | 2020-06-15 13:32:50.372 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-06-15 13:32:50.372 2020-06-15 13:32:50 Local computer time | 2020-06-15 13:32:50.372 2020-06-15 12:32:50 Local computer time in UTC | 2020-06-15 13:32:50.372 2020-06-15 13:32:50 Local computer time in SC Time Zone | 2020-06-15 13:32:50.372 Program path: C:\SierraChart\ | 2020-06-15 13:32:50.372 Data Files path: C:\SierraChart\Data\ | 2020-06-15 13:32:50.372 OS Version Number: 10.0 | 2020-06-15 13:32:50.373 Locale Setting: C | 2020-06-15 13:32:50.373 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-06-15 13:32:50.373 Connection temporarily allowed. Sierra Chart account is expired. | 2020-06-15 13:33:33.697 * IQFeed | Connecting. | 2020-06-15 13:33:33.697 IQFeed | Starting interface software. | 2020-06-15 13:33:33.697 IQFeed | Connecting to Admin port 9300 | 2020-06-15 13:33:33.733 Socket (1) | Creating socket. | 2020-06-15 13:33:33.733 Socket (1) | Connecting to IP: 127.0.0.1. | 2020-06-15 13:33:33.733 IQFeed | Connected to Admin port. | 2020-06-15 13:33:34.238 IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2020-06-15 13:33:34.260 IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,470437,0,0,,0.03,0.0,, | 2020-06-15 13:33:34.854 IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,470437,0,0,,0.10,0.10,, | 2020-06-15 13:33:35.858 IQFeed | AdminMessage: S,STATS,66.112.156.225,60005,500,0,1,0,0,0,Jun 15 1:33PM,Jun 15 08:33AM,Connected,6.1.0.20,470437,0.06,0.06,0,0.17,0.08,0, | 2020-06-15 13:33:36.853 IQFeed | Connecting to Level 1 port 5009 | 2020-06-15 13:33:36.853 Socket (2) | Creating socket. | 2020-06-15 13:33:36.854 Socket (2) | Connecting to IP: 127.0.0.1. | 2020-06-15 13:33:36.854 IQFeed | Connected to Level 1 port. | 2020-06-15 13:33:36.858 IQFeed | Connecting to Lookup port 9100 | 2020-06-15 13:33:36.859 Socket (3) | Creating socket. | 2020-06-15 13:33:36.859 Socket (3) | Connecting to IP: 127.0.0.1. | 2020-06-15 13:33:36.859 IQFeed | Connecting to Level 2 port (9200)... | 2020-06-15 13:33:36.859 Socket (4) | Creating socket. | 2020-06-15 13:33:36.860 Socket (4) | Connecting to IP: 127.0.0.1. | 2020-06-15 13:33:36.861 IQFeed | Connected to Historical Data port. | 2020-06-15 13:33:36.863 IQFeed | Connected to data server. | 2020-06-15 13:33:36.863 Triggering next historical data download in queue. | 2020-06-15 13:33:36.864 Triggering next historical data download in queue. | 2020-06-15 13:33:36.864 Triggering next historical data download in queue. | 2020-06-15 13:33:36.864 Triggering next historical data download in queue. | 2020-06-15 13:33:36.864 IQFeed | Connected to Level 2 port. | 2020-06-15 13:33:36.884 IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-06-15 13:33:36.884 IQFeed | Level 1 system message: KEY | 2020-06-15 13:33:36.884 IQFeed | Level 1 system message: SERVER CONNECTED | 2020-06-15 13:33:36.884 IQFeed | Level 1 system message: IP | 2020-06-15 13:33:36.884 IQFeed | Level 1 system message: CUST | 2020-06-15 13:33:36.884 IQFeed | Level 2 protocol is 5.0. | 2020-06-15 13:33:36.885 IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2020-06-15 13:33:37.067 IQFeed | Requesting security definition data for: XG#. ID: 1 | 2020-06-15 13:33:37.067 Added historical Intraday data request for XG# to the queue. | 2020-06-15 13:33:37.067 Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-06-15 13:33:37.067 Triggering next historical data download in queue. | 2020-06-15 13:33:37.067 Delaying start of download for XG# | 2020-06-15 13:33:37.072 IQFeed | Starting real-time market data updates for: EX#. ID: 2 | 2020-06-15 13:33:37.335 IQFeed | Requesting security definition data for: EX#. ID: 2 | 2020-06-15 13:33:37.335 Added historical Intraday data request for EX# to the queue. | 2020-06-15 13:33:37.335 Intraday data recording state for symbol EX# is set to download 'Pending'. | 2020-06-15 13:33:37.335 Triggering next historical data download in queue. | 2020-06-15 13:33:37.335 HD Request # 55 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-06-15 13:33:42.354 HD Request # 55 | Download start date-time: 2020-06-15 13:24:12.000 | 2020-06-15 13:33:42.355 HD Request # 55 | Requesting Tick data beginning at 2020-06-15 08:24:12 US Eastern Time. Request: HTT,XG#,20200615 082412,,,,,1,55,5000 | 2020-06-15 13:33:42.355 HD Request # 55 | Receiving historical Intraday Tick data for XG# | 2020-06-15 13:33:42.844 HD Request # 55 | Receiving Intraday data for XG# starting at 2020-06-15 13:24:12 | 2020-06-15 13:33:42.844 HD Request # 55 | Timestamp of first Intraday data file record written: 2020-06-15 13:24:15 | 2020-06-15 13:33:42.845 HD Request # 55 | Received 766 records from 2020-06-15 13:24:12.000 to 2020-06-15 13:33:41.003 (9.5 minutes) and wrote 765 records for XG# | 2020-06-15 13:33:42.846 HD Request # 55 | Completion time: 0s | 2020-06-15 13:33:42.846 HD Request # 55 | Intraday data download complete for XG#. Unique request ID: 55 | 2020-06-15 13:33:42.846 Removing historical data download ID 55. | 2020-06-15 13:33:42.846 Real-time Intraday chart data file updates started for XG# | 2020-06-15 13:33:42.846 Intraday chart data file opened for XG# | 2020-06-15 13:33:42.846 HD Request # 55 | Enabling Intraday chart updating for symbol. | 2020-06-15 13:33:42.846 Triggering next historical data download in queue. | 2020-06-15 13:33:42.846 HD Request # 56 | Downloading Intraday chart data for EX# to the file EX#.scid. Service: dtn | 2020-06-15 13:33:42.847 HD Request # 56 | Download start date-time: 2020-06-15 13:24:11.000 | 2020-06-15 13:33:42.848 HD Request # 56 | Requesting Tick data beginning at 2020-06-15 08:24:11 US Eastern Time. Request: HTT,EX#,20200615 082411,,,,,1,56,5000 | 2020-06-15 13:33:42.848 HD Request # 56 | Receiving historical Intraday Tick data for EX# | 2020-06-15 13:33:43.168 HD Request # 56 | Receiving Intraday data for EX# starting at 2020-06-15 13:24:11 | 2020-06-15 13:33:43.168 HD Request # 56 | Timestamp of first Intraday data file record written: 2020-06-15 13:24:15 | 2020-06-15 13:33:43.171 HD Request # 56 | Received 1063 records from 2020-06-15 13:24:11.000 to 2020-06-15 13:33:42.001 (9.5 minutes) and wrote 1056 records for EX# | 2020-06-15 13:33:43.171 HD Request # 56 | Completion time: 0s | 2020-06-15 13:33:43.172 HD Request # 56 | Intraday data download complete for EX#. Unique request ID: 56 | 2020-06-15 13:33:43.172 Removing historical data download ID 56. | 2020-06-15 13:33:43.172 Real-time Intraday chart data file updates started for EX# | 2020-06-15 13:33:43.172 Intraday chart data file opened for EX# | 2020-06-15 13:33:43.172 HD Request # 56 | Enabling Intraday chart updating for symbol. | 2020-06-15 13:33:43.172 Triggering next historical data download in queue. | 2020-06-15 13:33:43.172 Opened cached Intraday file: C:\SierraChart\Data\XG#.scid. Thread ID: 14236 | 2020-06-15 13:33:47.197 Opened cached Intraday file: C:\SierraChart\Data\EX#.scid. Thread ID: 14236 | 2020-06-15 13:33:47.198 Notice: Sierra Chart usage time has ended. | 2020-06-15 13:34:15.409 * To activate services and add credit, select 'Help >> Add Usage Credit'. | 2020-06-15 13:34:15.409 Disconnecting from data feed because usage time has ended. | 2020-06-15 13:34:15.409 * Socket (4) | CloseSocket call. | 2020-06-15 13:34:15.418 IQFeed | Disconnected from Level 2 port. | 2020-06-15 13:34:15.418 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-06-15 13:34:15.418 Socket (3) | CloseSocket call. | 2020-06-15 13:34:15.418 IQFeed | Disconnected from Lookup port. | 2020-06-15 13:34:15.418 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-06-15 13:34:15.418 Socket (2) | CloseSocket call. | 2020-06-15 13:34:15.418 Socket (2) | 1455 bytes remaining in receive buffer when socket closed. | 2020-06-15 13:34:15.418 IQFeed | Disconnected from Level 1 port. | 2020-06-15 13:34:15.418 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-06-15 13:34:15.418 Socket (1) | CloseSocket call. | 2020-06-15 13:34:15.418 IQFeed | Disconnected from Admin port. | 2020-06-15 13:34:15.418 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-15 13:34:15.418 Socket (3) | Socket gracefully closed by remote side. | 2020-06-15 13:34:15.418 Socket (3) | Closed. | 2020-06-15 13:34:15.418 IQFeed | Disconnected. | 2020-06-15 13:34:15.419 Socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-15 13:34:15.420 * Socket (4) | Socket gracefully closed by remote side. | 2020-06-15 13:34:15.420 Socket (4) | Closed. | 2020-06-15 13:34:15.420 Socket (1) | Socket gracefully closed by remote side. | 2020-06-15 13:34:15.422 Socket (1) | Closed. | 2020-06-15 13:34:15.422 Socket (2) | Socket gracefully closed by remote side. | 2020-06-15 13:34:21.242 Socket (2) | Closed. | 2020-06-15 13:34:21.242 |
| [2020-06-15 16:09:50] |
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Follow these instructions: Sierra Chart - Software Login Instructions: Forced Login (Forced Login) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-15 16:11:08
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| [2020-06-15 16:43:30] |
| User475342 - Posts: 8 |
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Thread closed
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