Support Board
Date/Time: Fri, 07 Feb 2025 17:49:47 +0000
Still no historical data available?
View Count: 611
| [2020-06-04 17:29:31] |
| User918330 - Posts: 3 |
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I'm getting only 1 bar of data on daily and higher time frames, across multiple symbols and exchanges. This has been an issue for a few days. I'm running version 2115 64-bit and have tried, "Delete All Data And Download", "Download Data - Historical Chart" and "Download Data For All Historical Charts". Please advise. Thanks in advance. P.S. I saw another thread indicating this was resolved. Seems from what I tried at least, this is not the case.
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| [2020-06-04 17:41:39] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-05 01:48:07] |
| User918330 - Posts: 3 |
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As requested. Thank you. Software version: 2115 64-bit | 2020-06-04 20:46:07.052 Primary Thread ID: 1708 | 2020-06-04 20:46:07.052 Enabled for: Advanced Features 2. | 2020-06-04 20:46:07.052 Enabled for: Sierra Chart Historical Data Service. | 2020-06-04 20:46:07.052 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-04 20:46:07.052 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-04 20:46:07.052 Current selected Data/Trading service: Rithmic Trading | 2020-06-04 20:46:07.052 Custom symbol settings values: enabled | 2020-06-04 20:46:07.052 Chart Update Interval: 500 | 2020-06-04 20:46:07.052 Intraday Data Storage Time Unit: 0 | 2020-06-04 20:46:07.052 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-04 20:46:07.052 2020-06-04 18:46:07 Local computer time | 2020-06-04 20:46:07.052 2020-06-05 01:46:07 Local computer time in UTC | 2020-06-04 20:46:07.052 2020-06-04 20:46:07 Local computer time in SC Time Zone | 2020-06-04 20:46:07.052 2020-06-05 00:33:54 Server time in UTC | 2020-06-04 20:46:07.052 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-04 20:46:07.052 Program path: C:\SierraChart\ | 2020-06-04 20:46:07.052 Data Files path: C:\SierraChart\Data\ | 2020-06-04 20:46:07.052 OS Version Number: 10.0 | 2020-06-04 20:46:07.053 Locale Setting: C | 2020-06-04 20:46:07.053 Allowed protected custom studies: | 2020-06-04 20:46:07.053 Rithmic Trading | Using primary service for historical data for ZBU0-CBOT | 2020-06-04 20:46:11.808 Added historical Daily data request for ZBU0-CBOT to the queue. | 2020-06-04 20:46:11.808 Triggering next historical data download in queue. | 2020-06-04 20:46:11.808 HD Request # 20 | Downloading Historical Daily chart data for ZBU0-CBOT. Starting date: 1970-06-05. Service: rithmic.trading | 2020-06-04 20:46:11.808 HD Request # 20 | Sending historical data request. Start date-time: 1970-06-05 08:46:11. Record interval: 86400. Symbol: ZBU0-CBOT | 2020-06-04 20:46:11.808 Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2020-06-04 20:46:11.812 Rithmic Trading | Message from server: Requesting historical Tick data. | 2020-06-04 20:46:11.812 HD Request # 20 | Received 5177 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZBU0-CBOT | 2020-06-04 20:46:12.091 HD Request # 20 | Completion time: 1s | 2020-06-04 20:46:12.091 HD Request # 20 | Daily data download complete for ZBU0-CBOT. Unique request ID: 20 | 2020-06-04 20:46:12.092 Removing historical data download ID 20. | 2020-06-04 20:46:12.092 Triggering next historical data download in queue. | 2020-06-04 20:46:12.092 ZBU0-CBOT Daily #1 | Reloading chart. | 2020-06-04 20:46:12.212 ZBU0-CBOT Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZBU0-CBOT.dly | 2020-06-04 20:46:12.220 |
| [2020-06-05 18:58:25] |
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We have discontinued support for Rithmic and you cannot access the historical daily data any longer with your Sierra Chart account with AMP. We recommend changing to the Sierra Chart Order Routing Service : Sierra Chart / Trading Technologies Futures Order Routing Service The Denali Exchange Data Feed which you will be using with the Sierra Chart Order Routing service is free for the first month. ---- Or you need a direct account: Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-05 18:59:16
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