Support Board
Date/Time: Mon, 24 Feb 2025 10:37:31 +0000
Connection Error
View Count: 3436
| [2020-06-04 11:35:34] |
| John R D - Posts: 25 |
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Hi I'm getting a connection error. I have a data feed thru Rithmic but I'm not able to get a connection. Pleas let me know the problem. Thanks. John |
| [2020-06-04 13:42:00] |
| John - SC Support - Posts: 38116 |
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Refer to the information here: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-04 15:32:41] |
| John R D - Posts: 25 |
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Hi I followed that thread now Im getting this message. Connection error message from service. Rithmic Trading Error running DTC server program/Sierra chartv2/Rim/DTCBrigdge.exe. Rithmic bridge needs installing. To obtain bridge files. go to. It sends me to the same thread that didn't work. Do you have any other suggestions? |
| [2020-06-04 15:48:55] |
| John - SC Support - Posts: 38116 |
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Did you do the following: 1. Use the .zip file in that thread to copy the files to your system 2. Create a file named "Rim" under the top level Sierra Chart directory if it did not already exist. 2. Open the .zip and copy the files from it into the folder named "Rim" that you either just created or was already there. 3. Select the option to Replace the files that were already in that directory For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-04 22:34:12] |
| John R D - Posts: 25 |
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Have you been able to look at my attachments? I still have not been able to log on to Sierra chart. |
| [2020-06-04 22:57:15] |
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We apologize for the delay. We actually need to see the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Select File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-04 23:22:16] |
| John R D - Posts: 25 |
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Software version: 2115 32-bit | 2020-06-04 19:21:50.401 Primary Thread ID: 10272 | 2020-06-04 19:21:50.401 Usage end date: 2020-06-19 | 2020-06-04 19:21:50.401 Enabled for: Advanced Features 2. | 2020-06-04 19:21:50.401 Enabled for: Sierra Chart Historical Data Service. | 2020-06-04 19:21:50.401 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-04 19:21:50.401 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-06-04 19:21:50.401 Current selected Data/Trading service: Rithmic Trading | 2020-06-04 19:21:50.401 Custom symbol settings values: disabled | 2020-06-04 19:21:50.401 Chart Update Interval: 500 | 2020-06-04 19:21:50.401 Intraday Data Storage Time Unit: 0 | 2020-06-04 19:21:50.401 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-04 19:21:50.401 2020-06-04 19:21:50 Local computer time | 2020-06-04 19:21:50.401 2020-06-04 23:21:50 Local computer time in UTC | 2020-06-04 19:21:50.401 2020-06-04 19:21:50 Local computer time in SC Time Zone | 2020-06-04 19:21:50.401 2020-06-04 23:21:08 Server time in UTC | 2020-06-04 19:21:50.401 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-06-04 19:21:50.401 Program path: C:\SierraChartV2\ | 2020-06-04 19:21:50.401 Data Files path: C:\SierraChartV2\Data\ | 2020-06-04 19:21:50.401 OS Version Number: 10.0 | 2020-06-04 19:21:50.401 Locale Setting: C | 2020-06-04 19:21:50.401 Allowed protected custom studies: GomOrderFlowPro | 2020-06-04 19:21:50.401 Rithmic Trading | Port for executable: 39961 | 2020-06-04 19:21:51.667 Listening socket (1528). Port 39961 | Closed. | 2020-06-04 19:21:51.667 Rithmic Trading | Starting server: C:\SierraChartV2\Rim\DTCBridge.exe | 2020-06-04 19:21:51.668 Error creating process C:\SierraChartV2\Rim\DTCBridge.exe. Windows error code 2: The system cannot find the file specified. | 2020-06-04 19:21:51.669 * Rithmic Trading | Error running DTC server program C:\SierraChartV2\Rim\DTCBridge.exe. Rithmic bridge needs installing. To obtain the bridge files, go to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward | 2020-06-04 19:21:51.669 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-04 19:21:51.669 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 19:21:51.669 DTC Client socket (0) | CloseSocket call. | 2020-06-04 19:21:51.676 Rithmic Trading | Disconnected. | 2020-06-04 19:21:51.676 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 19:21:51.676 Rithmic Trading | Port for executable: 39962 | 2020-06-04 19:21:53.678 Listening socket (732). Port 39962 | Closed. | 2020-06-04 19:21:53.678 Rithmic Trading | Starting server: C:\SierraChartV2\Rim\DTCBridge.exe | 2020-06-04 19:21:53.679 Error creating process C:\SierraChartV2\Rim\DTCBridge.exe. Windows error code 2: The system cannot find the file specified. | 2020-06-04 19:21:53.680 * Rithmic Trading | Error running DTC server program C:\SierraChartV2\Rim\DTCBridge.exe. Rithmic bridge needs installing. To obtain the bridge files, go to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward | 2020-06-04 19:21:53.680 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-04 19:21:53.680 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 19:21:53.680 DTC Client socket (0) | CloseSocket call. | 2020-06-04 19:21:53.698 Rithmic Trading | Disconnected. | 2020-06-04 19:21:53.698 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 19:21:53.698 |
| [2020-06-05 11:06:40] |
| John R D - Posts: 25 |
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Hi any idea what is going on?
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| [2020-06-05 17:40:20] |
| John R D - Posts: 25 |
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Hi again can you help me with this situation? Thanks. John |
| [2020-06-05 17:57:44] |
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Yes we will need to have a remote assistance call to help you install the files. We have been extremely busy and we just are not able to get to this quickly. We also have discontinued support for Rithmic. Support for Rithmic has been discontinued for more than six months now. Who is your futures broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-05 18:00:17
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| [2020-06-05 19:42:54] |
| John R D - Posts: 25 |
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It's thru Earn 2 Trade. I'm not sure who there broker is. Trust me I wish these companies didn't use Rithmic. I understand you are busy. Thanks for getting back to me. When would we be able have a remote assistance call? |
| [2020-06-08 14:41:15] |
| John R D - Posts: 25 |
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Are we able to have a call today? Thanks. John
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| [2020-06-08 16:50:31] |
| John - SC Support - Posts: 38116 |
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We just tried calling but could not get connected. Please ensure that the phone number associated with your account is correct. You can update it here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo You may need to login to the Sierra Chart website if you are not already logged in. Let us know if there is a specific time that is best to call, including time zone. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-08 17:54:36] |
| John R D - Posts: 25 |
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I just updated the phone number. Thanks
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| [2020-06-08 18:37:26] |
| John - SC Support - Posts: 38116 |
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Called and installed files for customer. Customer is working fine now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-08 20:13:22] |
| John R D - Posts: 25 |
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Thanks for getting me set up. I noticed there is no Data at Bid or Ask on the Dom. Also my hotkeys don't work with dom or chart trading. I can only click on the Dom or the trade window. Does the data have to do with the rule changes? Hot key stuff is bizarre. Any idea what's going on?
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| [2020-06-09 02:44:51] |
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For everything relating to market depth data, refer to: File Menu: Open Market Depth Window (File) As to the "hotkeys", the most likely situation is simply that you do not have the option for Trade >> Trading Keyboard Shortcuts Enabled. Refer to the information here: Trade Menu: Trading Keyboard Shortcuts Enabled (Trade menu) Full relevant documentation: Basic Trading and the Trade Window: Trading from the Keyboard, Pointer, and Control Bar Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-09 02:45:49
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| [2020-06-10 18:44:27] |
| John R D - Posts: 25 |
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Thanks for your feedback. My data is fine now however all my hotkeys were erased (order entry/drawing tools). So I'm re mapping them now. Any clue what could of happened here. |
| [2020-06-11 04:50:51] |
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No we do not know why there would be a problem but you can use a backup configuration file: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-11 04:53:04
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| [2021-03-07 10:08:07] |
| User92r - Posts: 1 |
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Dear fellow, seemingly I have a same problems. Could you please help me: Listening socket (0). Port 50372 | Closed. | 2021-03-07 09:57:45.953 Rithmic Trading | Starting server: C:\SierraChart0\Rim\DTCBridge.exe | 2021-03-07 09:57:45.953 Created process C:\SierraChart0\Rim\DTCBridge.exe. Current folder: C:\SierraChart0\Rim | 2021-03-07 09:57:45.953 Rithmic Trading | Bridge process is not running! | 2021-03-07 09:57:47.958 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50372 | 2021-03-07 09:57:47.958 DTC Client socket (3) | Creating socket. | 2021-03-07 09:57:47.958 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-03-07 09:57:47.958 DTC Client socket (3) | Connecting to IP: 127.0.0.1. | 2021-03-07 09:57:47.958 DTC Client socket (3) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2021-03-07 09:57:48.973 * DTC Client socket (3) | CloseSocket call. | 2021-03-07 09:57:48.973 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-03-07 09:57:48.973 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-03-07 09:57:48.973 DTC Client socket (3) | Closed. | 2021-03-07 09:57:48.973 DTC Client socket (0) | CloseSocket call. | 2021-03-07 09:57:48.989 Rithmic Trading | Disconnected. | 2021-03-07 09:57:48.989 Thank you |
| [2021-03-08 10:07:02] |
| Sierra_Chart Engineering - Posts: 18548 |
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At this time we are not providing technical support for Rithmic. You will need to use one of the other supported services: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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